Job Information
Andromeda Systems Incorporated Product Implementation Specialist in San Diego, California
Andromeda Systems Incorporated (ASI) provides tools and services to assist Physical Asset Owners, Fleet Managers, and Military Program Managers in gaining critical insights into their equipment's performance, identifying system improvements, optimizing operations and support, making better business decisions, and achieving measurable life-cycle cost savings.
ASI provides unparalleled expertise and capabilities in the Reliability, Maintenance, Supportability, Engineering and Logistics disciplines. Our staff of nationally and internationally recognized leaders are shaping the industry and developing revolutionary solutions in the military and commercial sectors. Clients leverage our experience and cutting-edge analytical tools to improve asset performance and reduce life-cycle costs. As a leading provider of professional and high technology services and solutions, ASI serves the Department of Defense, U.S. civilian agencies, and private industry.
ASI is seeking an experienced aircraft maintenance manager with excellent working knowledge of aircraft logs and records to serve as a product implementation specialist. This is position is located in San Diego, CA.
Responsibilities
:
Provide daily on-site customer support in leveraging the ASI aviation maintenance planning and management software solution in support of a fleet of Rotary Wing aircraft
Provide daily management and oversight of assigned client implementation project. Lead/facilitate meetings with internal team and client stakeholders
Serve as on-site customer support representative to facilitate customer's successful integration of software solution into daily business processes
Establish and maintain positive, professional working client relationships with primary focus on key stakeholders and decision makers
Set and manage client expectations through project work plans and effective communication
Ensure relevant training is provided to customer
Share information and feedback from customer with Product Implementation Team Manager pursuant to product enhancement and refinement of product vision and development strategy
Required Qualifications:
5 years of experience in aviation-related area as an individual contributor
1+ year of experience managing team member assignments
Bachelor's degree
o
Associate degree and 5 years of experience as aviation maintenance manager or supervisor may be substituted for a Bachelor's degree
Strong understanding of aviation maintenance admin and aircraft logbooks
- Experience in a customer-facing role providing product and/or services support
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