Job Information
Texas State Job Bank Network Operations Center Analyst, San Antonio in San Antonio, Texas
Network Operations Center Analyst
Location:San Antonio, TX
Job Description:As a Network Operations Analyst you monitor endpoints and provide customer service from the Network Operations Center. The Analyst will be part of a Technical Operations Team that is the single point of contact for incident response and service requests from users.
Skills Desired:
- Excellent analytical and problem-solving skills
- Excellent verbal and written communication skills
- Network troubleshooting
- Active Listening
- Close Attention to Detail
- Strong Organization Skills
- Systems analysis
- Time Management
- Operations Management
- Active Learning
Responsibilities:
- Deliver Information Technology (IT) management and security services
- Provide system monitoring, health, and status reporting
- Administer and monitor system availability and performance Tools
- Provide a single point of contact that users and operators can use to report, document, track, and resolve system problems and account issues
- Interface with personnel and systems to track and resolve incidents
- Create incident reports and provide recommendations
- Support requests from local operations supervisor
- Perform triage, solve straightforward system problems, and utilize appropriate tools
- Monitor system configuration and status including servers, operating systems, and software applications
- Provide Tier 1 and Tier 2 support and coordinate with SOC and Field Service Representatives (FSR) to resolve and document incidents
- Receives calls, opens, and closes trouble tickets
- Lead troubleshooting via CC Knowledge Base
- Logs incidents and requests and further escalate issues as needed
- Creates shift logs
- Updates incident tickets for root cause analysis and corrective action(s)
- Escalate/communicate issues as defined by policies and escalation procedures
- Participate in on-call rotation
- Must be a US Citizen
Clearance Requirement:A successful candidate is subject to a background investigation by the government and must be able to meet the requirements to hold a SECRET clearance
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
8 and 12 hour shifts
On call
Work Location:
In Person/Remote