Job Information
iHeartMedia Network Billing Specialist in San Antonio, Texas
iHeartMedia
Current employees and contingent workers click here (https://wd5.myworkday.com/iheartmedia/d/task/3005$4482.htmld) to apply and search by the Job Posting Title.
The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America , reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have:
More #1 rated markets than the next two largest radio companies combined;
We’re the largest podcast publisher , with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;
iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers , who build important connections with hundreds of communities across America;
We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;
iHeartRadio is the #1 streaming radio digital service in America;
Our social media footprint is 7 times larger than the next largest audio service; and
We have the only complete audio ad technology stack in the industry for all forms of audio , from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.
Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.
Only one company in America has the #1 position in everything audio: iHeartMedia!
If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!
What We Need:
This position is responsible for Network billing, processing special billing cases, credit/rebills, and cosmetic change requests. Interact with Sales, internal departments, and clients regarding billing-related items. Ensures all deadlines are met and issues are resolved in a timely manner. Must be detail-oriented and able to prioritize, while working in a demanding environment.
What You'll Do:
Complete monthly, quarterly, semi-annual, and annual billing for all Companies.
Create Manual Order cases.
Work ServiceNow tickets within established SLA. Review cases, invoices for accuracy, completeness, and timing to ensure adherence to billing policies and procedures.
Work SBR & Adjustment cases within established SLA. Review invoices for accuracy, completeness, and timing to ensure adherence to billing policies and procedures.
Research and respond to billing inquiries from Sales, Finance, internal departments, and clients within established SLA.
Reduce invoice revisions by coaching Sales/Finance team on preventable errors.
Demonstrate teamwork by engaging with all team members to ensure common goals are obtained. This also includes collaboration across departments within Shared Services.
Provide professional and timely communications with business partners that lead to positive, credible business relationships.
Effectively communicate with market contacts and other departments.
What You'll Need:
Professionalism: makes a good first impression; demonstrates respectful, friendly, and welcoming behavior; dress appropriate to the environment; maintains professional work surroundings.
Ability to learn new systems and processes quickly.
Business Systems Used:
Microsoft Office Suite (Outlook, Excel, Skype Conferencing, Word)
Windows 8 - 10
Operative
NetSuite
Salesforce
Proficiency in Microsoft Office, specific to Excel and Outlook
Proficiency in Windows platform
Collaboration with others
Stress tolerance: composure when faced with difficult/demanding situations and/or personalities.
Focus: ability to work amid distractions in an open office environment
Ability to multi-task
Time management: shows attention to detail; meets deadlines; is punctual.
Self-motivated: can work with minimal supervision; shows initiative requesting additional tasks when current tasks are complete
Adapts to shifts in priorities and/or tasks.
Notary for State of Texas a plus, but not required.
What You'll Bring:
Respect for others and a strong belief that others should do this in return
Ability to work within standardized procedures and an understanding of when to escalate
Skills to solve straightforward problems using established procedures
Close attention to detail, following up until issues are resolved
Common courtesy when communicating with coworkers and outside contacts
Location:
San Antonio, TX: 20880 Stone Oak Parkway, 78258
Position Type:
Regular
Time Type:
Full time
Pay Type:
Hourly
Benefits:
iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:
Employer sponsored medical, dental and vision with a variety of coverage options
Company provided and supplemental life insurance
Paid vacation and sick time
Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
A Spirit day to encourage and allow our employees to more easily volunteer in their community
A 401K plan
Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
We are accepting applications for this role on an ongoing basis.
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Non-Compete will be required for certain positions and as allowed by law.
Our organization participates in E-Verify. Click here (https://www.e-verify.gov/employees) to learn about E-Verify.
iHeartMedia is the number one audio company in the United States, reaching nine out of 10 Americans every month – we specialize in radio, digital, social, podcasts, influencers, data, and events across the nation and provide premier opportunities for advertisers.
Visit iHeartMedia.com to learn more about us.
Please review our Privacy Policy (https://www.iheartmedia.com/legal/privacy-applicants) and Terms of Use (https://www.iheart.com/content/terms-of-use/) .