Job Information
Wells Fargo Lead Strategy & Planning Consultant-Operations in SAN ANTONIO, Texas
About this role:
Wells Fargo is seeking a Lead Strategy & Planning Consultant in Business Planning and Transformation as a part of Consumer and Small Business Banking Operations. This role will help lead and support the work for the enterprise-wide transformational program designed to move Wells Fargo to an industry leading Customer service model. The Contact Center transformation program is a multi- year initiative spanning all contact centers across the enterprise with a focus on modernizing our technology infrastructure and enabling consistency to drive improvements in customer experience and operational effectiveness. This is a key position in helping to execute the contact center transformation to a new technology solution, while influencing and driving people and process changes tied to the platform migration. Will work closely with the transformation program and line of business leaders to deliver on the vision and strategy. Learn more about the career areas and business divisions at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/) .
In this role, you will:
Collaborate on strategic planning initiatives, to support large-scale transformation projects, ensuring alignment with organizational goals
Conduct research and analysis, to identify trends, risks, and opportunities that inform strategic decision-making
Assist in the development of detailed project plans, timelines, and roadmaps for transformation initiatives, coordinating across teams to ensure timely delivery
Contribute to stakeholder communication efforts, by preparing presentations, reports, and summaries to highlight key project insights and updates
Support cross-functional teams, in problem-solving sessions, providing data-driven insights and innovative recommendations
Track and report progress, against defined goals and objectives, identifying potential bottlenecks and recommending solutions
Develop expertise, in transformation methodologies and tools, gaining hands-on experience and building a foundation for future leadership roles
Required Qualifications:
- 5+ years of Strategy and Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
5+ years of experience leading or supporting large scale business and technology transformation programs
Experience working within large banking institutions and heavily matrixed environments
Contact center experience
Intellectually curious with strong analytical skills, including demonstrated ability to draw actionable insights and building strategies against the analysis
Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communication and with ability to reach consensus with diverse stakeholders
Strong business acumen with the ability to piece together disparate functions and lines of businesses
Inherent bias for action and understand the need for speed and urgency
Self-directed, results driven, and comfortable with ambiguity; i.e.; comfortable taking a vague initiative and creating a definitive plan
BS/BA degree or higher
Job Expectations:
Ability to travel up to 10% of the time
This position is not eligible for Visa Sponsorship
Position Location:
11625 N Community House Rd, Charlotte, NC 28277
1100 Corporate Center Dr, Raleigh, NC 27607
4101 Wiseman Blvd, San Antonio, TX 78251
1801 Park View Dr, Shoreview, MN 55126
Posting End Date:
2 Apr 2025
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number: R-440663