Job Information
AT&T Mobility Services - Retail Stores Customer Service Representative-Retention (Hybrid)- San Antonio in San Antonio, Texas
Job Description:
This is your opportunity to be the voice of ATandT - a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.
This hybrid-remote position reports to our San Antonio, TX 78215 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly.
How You'll Make an Impact
:
As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
What Your Day-to-Day Will Look Like
:
Handle customer interactions (calls, chats, emails) in a fast-paced environment.
Accurately resolve issues related to service, billing, payments, and collections.
Explain bills and product features clearly.
Troubleshoot basic problems and seek higher support if needed.
Build customer confidence and loyalty by resolving issues. Support various customer inquiries, including technical issues.
Work a flexible 40 hour per week schedule, which may include nights and weekends.
Paid training.
What we are looking for
:
Unwavering Customer Focus
Strong Work Ethic
Adaptability
Problem-Solving Skills
Attention to Details
Joining our team comes with amazing perks and benefits
:
Employee discounts up to 50% off on eligible ATandT mobility plans and accessories, ATandT internet (and fiber where available) and ATandT home phone
Tuition reimbursement program
Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
Paid Parental Leave
Medical/Dental/Vision
coverage
401(k) plan
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplement