Job Information
CODALE ELECTRIC SUPPLY, INC Customer Service Representative in SALT LAKE CITY, Utah
Be part of something bigger. At Codale Electric, we're proud of the role we've played in projects like the new Salt Lake Airport, the Las Vegas Raiders stadium and Soleil Lofts, as well as our role in housing, commercial, and industrial projects of every size throughout the Intermountain West. We strive to be the best wholesale distributor in the area and invite you to be part of building the future. Do you like being in the middle of activities that can bring a customer great satisfaction by receiving a complete order on time and in full? Our company is focused on the customer experience, and our growth is driving change on behalf of customers!
What You'll Do: * Understand email, voice mail, text, and phone calls to clarify the request from primarily salespeople. * Understand warehouse and operational standards and processes to ensure timely and efficient execution. This also includes consistent feedback and education to salespeople, managers, and other warehouse team members to help reduce exceptions and favors in the warehouse that disrupt the daily flow of work in the warehouse. * Record every request with resolution so that the operational team has data to further focus on key areas of disruption and trouble, so that we can improve and serve our customers better by primarily using the company's systems
What You'll Bring: * You are outgoing and confident in helping advocate for customers, clear communication. * Fair play: Once you understand the "rules" and "associates' roles", you are able to articulate and reinforce the following of processes, but also help them to meet customer needs. * Trouble shooting, solving issues across departments: You may have to bring different departments to the table to solve for a customer issue. An example could be that the order calls for 1,000 units, but we only have 400 available. Sales may need to work with the customer to take 300 now, and the rest will be available in 5 days. * Great Communication skills: If a customer's needs can't be met, you can effectively communicate this back to the sales person, but also provide when we can support the request. * Quick learner: You will be exposed to systems that you are likely not familiar with. You should have a base of using MS suite applications as well as have experience with corporate ERP systems * Enjoys Data: The data you collect will be critical to help build improved systems and processes. Improvement projects will make your job easier, but also provide new opportunities to grow Codale operational capabilities that can further improve customer experiences. * Demonstration of reliability, energy, and helpfulness.
Preferred Experiences (not required) * Some quality and / or customer service experiences and background. * Solar Eclipse ERP system experience helpful / preferred (past expertise on other ERP systems are helpful). * Understand the language of Six Sigma, particularly Lean. Green Belt certification would be preferred. * Spanish language capabilities are helpful. * Demonstration of reliability and helpfulness. * High school diploma or equivalent * College degree in communications, quality, business, or operations preferred but not required. In lieu of degree, some experiences that demonstrate experience or patterns of performance. * Great way to get to know the company, processes, systems, and move into other roles for the right person.
Physical Requirements and Work Environment: * Warehouse Environment, standing and walking for most of the day * Usual 40-hour work week Monday through Friday; however, based on business needs, evening and weekend hours may occasionally be required * Requires punctual regular, and reliable on-site attendance * We reimburse for steel toe shoes up to $150
Why work for Codale Electric... For full info follow application link.
EOE M/F/Disability Veteran