Job Information
State of Utah - Jobs Office Administrator in SAINT GEORGE, Utah
Put your customer service and analytical thinking skills to work for our St. George team! *The State of Utah Department of Commerce,Division of Professional Licensing (DOPL) is looking for an Office Administrator. *This position is NOT eligible for telework,the schedule is Monday-Friday 8 am to 5 pm with a one-hour lunch break. **PRINCIPAL DUTIES In this position you will process complaints,answer incoming phone calls and assist with daily Operations duties. Duties include,but are not limited to:
- Processing complaints per established policies and procedures.
- Responding to telephone,face-to-face,and written inquires.
- Maintaining and demonstrating a working knowledge and understanding of all laws,rules,and policies/procedures relating to assigned position.
- Demonstrating a working knowledge of basic computer skills and agency-used software applications.
- Entering data,accurately,into agency software.
- Writing or drafts correspondence,reports,documents and/or other written materials.
- Verifying data entry by comparing the source document against input data,utilizing an automated verification system,using dual entry or other verification technique.
- Maintaining and/or creating case files or record keeping systems. Sorts,labels,files and retrieves documents,or other materials.
- Editing written material for accuracy,format,and arrangement of material.
- Reviewing data,records and files for detail and accuracy.
- Monitoring,tracking and following up on documentation,or other assignments to ensure appropriate timelines are met and action completed.
THE IDEAL CANDIDATE Our ideal candidate will have:
- Excellent analytical thinking and problem-solving skills.
- The ability to communicate well verbally and in writing.
- Prior customer service experience.
- An excellent job attendance record.
WHY YOU SHOULD JOIN OUR TEAM This position is eligible for a rich benefits package,generous paid time off,and great work-life balance. You can learn more about offered benefits here. For more information about our division,please visit our website. AGENCY The Department of Commerce is the licensing and registration agency for Utah's professional and business community. We provide oversight of business registrations,trademarks,Uniform Commercial Code filings,occupational licensing,consumer protection,public utilities,securities,real estate and residential mortgage lending. You can learn more about our agency by visiting our website.
BENEFITS
- Health Insurance - Public Employee Health Program (PEHP):
- 3 medical plan options. Choose a Traditional or High Deductible Health Plan. There is an Opt-Out Cash Benefit option for those that have other medical insurance coverage.
- 5 dental plan options,with an Opt-Out Cas h Benefit option for those that have other dental insurance coverage.
- 4 vision plan options under EyeMed or OptiCare
- Retirement - Utah Retirement Systems (URS):
- Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in the Tier I Public Employees System.
- Employees hired on or after 7/1/2011 and who have never been in the URS retirement system have two options for retirement in the Tier II System.
- Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k))
- Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only.
- Employer contributions to your 401(k) are vested after four years.
- Paid Time Off:
- Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual,4 hours sick).
- Annual leave amounts increase with ye rs of service.
- We have 12 paid holidays.