NHS Human Services, Inc.

Job Overview

The purpose of this position is to interact with our guests and ensure they have a great experience when visiting an event at the Double JJ Resort. Banquet Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner.

Banquet Servers will follow through with the proper and timely set-up and execution of banquet events. Set up includes tables, chairs, stages, dance floors and audio visual equipment.

General Responsibilities

· Review Banquet Event Orders (BEO's) at the beginning of each shift to ensure room are set as contracted. Confirm and setup A/V equipment needs to contract for the event.

· Prepare rooms for use; adjusting lights, sound volumes, and temperature as needed for before guests arrive.

· Be in communication with the lead catering staff regarding any special needs.

· Assist in ensuring that the events are on time. Make adjustments as needed and relay that information to the appropriate personnel.

· Maintain high standards of safety and cleanliness in all areas of the Conference Center.

· Communicate any areas of need, problems, and concerns from guest to Banquet Manager.

· If no upcoming events, have rooms in a readiness position for any possible site inspections. Ensure that meeting rooms are re-set for next event contract if it is within one day of previous event.

· Work with Guest Services to transport any and all items needed for an outdoor event not within the Conference Center and tent areas.

· Provide all group guests with a lasting experience of the resort with intent for return business.

· Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.

· Delivering Alcoholic and Non alcoholic drinks for service to your customers table.

· Properly open and pour wine at the tableside.

· Performing basic cleaning tasks as needed or directed by supervisor.

· Greet all guests and warmly with an appropriate greeting.

· Adhere to grooming and appearance standards consistently.

· Understands and can communicate products and services available at the resort.

Job Qualifications

Education:

· High school diploma or equivalent preferred.

Experience:

· Previous serving experience preferred.

· Excellent oral communication skills required.

· Positive interpersonal skills required.

Physical Requirements/Work Conditions

· Frequently lifts/carries up to 25 lbs

· Occasionally lifts/carries up to 50 lbs

· May be indoor or outdoor setting depending on outlet

· Varying schedule to include evenings, holidays and extended hours as business dictates

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Physical setting:

• Bar

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Rotating weekends
• Weekends as needed
• Weekends only

Education:

• High school or equivalent (Required)

Experience:

• Banquet: 1 year (Preferred)
• Serving: 1 year (Preferred)
• Customer service: 2 years (Required)