NHS Human Services, Inc.

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11911810 We are a growing manufacturing company looking for someone who is extremely detail oriented and excellent follow up skills to assist us in wrapping up a project as a Service Administrator. The ideal candidate comes with great customer service skills both over the phone and through email. This is an onsite, temporary role expected to last at least 2 months in the Rolling Meadows office.

Responsibilities:

• Initiate contact with customers to follow up on status of equipment installations
• Work closely with internal teams to coordinate installation appointments
• Collect and verify relevant information from customers
• Address any concerns or questions raised by customers regarding the process, working proactively to resolve issues and ensure customer satisfaction.
• Maintain accurate records of customer interactions, installation appointments, and any changes or updates to installation schedules or requirements.
• Provide follow-up to ensure customer satisfaction, addressing any additional needs or concerns.
• Collaborate with internal teams, including sales, customer service, and technical support, to ensure seamless communication and coordination throughout the installation process.

Qualifications:

• At least 1 year of office experience within customer service or administrative nature. High school diploma or equivalent
• Proficiency in MS Office Suite, SAP or other CRM experience is a plus
• Strong communication and interpersonal skills,
• Excellent organizational and time management abilities, with the capacity to prioritize tasks and manage multiple projects simultaneously.
• Problem-solving skills and the ability to think critically and creatively to address customer concerns and resolve issues effectively.
• Attention to detail and accuracy in documenting customer interactions and installation-related information.
• Ability to work independently with minimal supervision, while also thriving in a collaborative team environment.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .

We look forward to working with you.

Beacon Hill. Employing the Future (TM)