Job Information
Insight Global Service Delivery Manager in Richmond, Virginia
Job Description
Description:
Takes overall responsibility for the delivery of service functions, taking custody of the delivery medium and equipment on behalf of the undertaking for a large organization with multiple divisions and locations or a collaborative partnership of similar complexity. Ensures that the services managed are monitored and maintained to high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
Uses negotiating skills and personal presence to represent the employing organization at a high level, both externally and internally, formally and informally, establishing confidence and respect both for the functions represented and as an individual.
Advises and influences business clients and customers, at management level regarding the delivery, costs, availability and functionality of services and systems and develops an effective partnership with suppliers and customers.
Ensures that service level agreements, contracts and negotiations with both internal and external suppliers are aimed at meeting the business needs of the employing organization, by providing a value for money service, in terms of standards, quality, efficiency, safety, performance and cost effectiveness.
Takes responsibility for the financial and staffing aspects of operational management, service delivery and project management as well as the full range of technical considerations involved.
Takes responsibility for the operational environment, for setting targets, monitoring performance, and managing the service in an efficient and effective manner, for a service delivery function or department.
Ensures that the necessary processes and procedures are in place to maintain or recover the delivery of systems and services in the event of any physical, technical or environmental disaster or major outage, providing continuity of service to the employing organization.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
Experience:
- 5+ YOE as a Service Delivery Manager, Account Executive, Account Manager
o Exp working for a services company, public sector ideally
- Understanding of how to reach contract, negotiate contract, write SOW, understand financials behind SOW, have worked with large budgets null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.