Job Information
Stryker Senior Orthopaedic Surgical Specialist in Richland, Washington
Who we want
Relationship-builders. Thoughtful product specialists who create genuine, trusting relationships with surgeons, hospital staff, internal team members and potential new customers.
Team players . Collaborative partners who are excited to give it their all working side-by-side with surgeons in the operating room as well as with their internal team members back in the office.
Detail-oriented thinkers. Individuals with keen attention to detail and who recognize that even the smallest aspect can make a big impact.
Problem-solvers. Associates who anticipate challenges and quickly resolve problems as they arise, even in the face of ambiguity or uncertainty.
Customer-focused specialists. Individuals who make decisions thinking first of our customers and our business.
Go-getters. Achievers who will stop at nothing to live out Stryker’s mission to make healthcare better.
What you will do
Provide effective technical consultative service to customers before, during and after routine and complex primary and revision surgical cases
Consistently ensure customer and patient satisfaction
Apply product proficiency by ensuring customers understand technical specifications and on-label use of products
Provide inventory management and invoicing support to customers and branch operations
Train Stryker colleagues and customer’s clinical staff in the safe and effective use of product
Provide surgeons and clinical staff with technical information regarding the use of Stryker products prior to, during and/or after surgical procedures; effectively respond to customer queries and requests.
Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location.
Attend and support both routine and complex surgical procedures, including primary, revision and oncology products.
Effectively identify and troubleshoot product-related problems and/or issues related to a customer’s application of product.
Document every incident regarding product performance; assist in preparing reports regarding these product issues according to Company policy and governmental requirements.
Assist in the return/addition of goods resulting from field service issues, stock adjustments, field actions and administrative processes according to Company procedures.
Ensure that products requiring maintenance and/or evaluation are returned to the branch in a timely manner.
Coach/train colleagues in the proper use of product and related field troubleshooting; interact with various internal stakeholders (e.g., marketing, product development) concerning products and product application.
Provide product training to customers in both one-on-one and in-service settings.
Support sales initiatives by assisting with technology upgrades and by identifying features & benefits for Company and competitive products.
Successfully complete advanced training/certification program for Senior Orthopaedic Specialists and demonstrateproficiency in (a) major products across both the US Reconstructive and Trauma & Extremities portfolios, including revision and oncology products and/or (b) all products within a division’s portfolio, including revision and oncology products.
Maintain product/instrumentation knowledge and continuously enhance professional skills through internal training, external seminars and other available means.
What We Offer
A culture driven to achieve our mission and deliver remarkable results
Coworkers committed to collaboration and winning the right way
Quality products that improve the lives of our customers and patients
Ability to discover your strengths, follow your passion and own your own career
Flexible, engaging work environment
What you need
High School diploma. Prefer Bachelor’s Degree in a technical field of study.
Prefer 2+ years as hospital and/or military surgical technician, nurse or other directly relevant position
5+ years demonstrated service acumen in a Stryker position that includes direct customer interaction in a clinical setting
Demonstrated ability to comprehend and apply complex product specifications and approach Stryker/customer processes with high detail orientation
Demonstrated independent ability to reactively and proactively resolve complex problems with positive customer response
Demonstrated ability to effectively communicate with a wide variety of individuals in high-stress environments; demonstrated ability to work within and positively contribute to a team
Demonstrated ability to coach/train both colleagues and customers in the proper use of product and resolution of technical problems in a patient care environment
Demonstrated proficiency in branch order and inventory management systems (WebOps), office systems (Microsoft Office) and record maintenance
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.