Job Information
Presbyterian Homes and Services Resident Services Director / Housing Counselor in Richfield, Minnesota
Overview
Presbyterian Homes & Services - Maistreet Village is seeking a Resident Services Director / Housing Counselot to join our team. The Housing Counselor represents Presbyterian Homes & Services and its operating entities to the community at large in relation to the sales and marketing goals of the organization. This combined position leads all sales activities to help prospective residents and their representatives navigate our various senior living services and options, as well as serving in the resident services director role.
REPORTING STRUCTURE: Campus Administrator.
This position will also take direction from and coordinate efforts with PHS Sales and Marketing.
ABOUT THIS COMMUNITY
Mainstreet Village7601 Lyndale Ave S.Richfield, MN 55423Mainstreet Village of Richfield, a housing with services community, provides both independent senior living and assisted senior living. Mainstreet Village offers an attractive, welcoming and vibrant community where residents can choose from a mix of housing options, services and amenities that provide them with as much or as little assistance as they need.
Located convieniently off of Lyndale Ave and 494, opportunities abound within walking distance! Parks, restaurants, shopping, and multiple bus lines are available. Employees can also take advantage of:
Off-street parking
Discounted employee meals
Free 24/7 fitness center access
Salary: $28 - $35 / hour DOQ
Responsibilities
The Resident Services Director is responsible for planning, implementing, and monitoring services for residents in Housing and Assisted Living consistent with regulations and established best practices. This position will support residents through resident advocacy, service coordination, marketing and admission processes. This position acts as a liaison between management and residents, and assists the Site Leader in campus operations.
The Resident Services Director has responsibility as a member of the site leadership team to participate in the planning and implementation of strategies and programming that assure high quality resident care while achieving short and long-term operational goals and objectives for the site.
Qualifications
College degree in social work, gerontology, health care administration, human services or related field or equivalent experience.
Experience in senior housing, service or health care related environment.
Demonstrated knowledge and experience in resident service coordination, resident and family support systems, marketing and community outreach.
Demonstrated knowledge of social community service delivery systems preferred.
Demonstrated computer proficiency including Microsoft Office and other common computer programs.
Demonstrated compatibility with PHS's mission and operating philosophies.
Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.
Coordinate the development and execution of marketing strategies and plan for the site under the direction of site leadership and in collaboration with the Sales and Marketing Director.• Successfully target the necessary audiences and to implement plans to reach those audiences in relation to the marketing goals set for the site.• Plan a community networking program which will include scheduled meetings and presentations with appropriate community leaders and groups to present the services of the project.• Act as the primary on-site sales and marketing representative for the site.• Provide information about service availability, packages, pricing, financial assistance, and related information to all inquiries.• Respond to calls and inquiries, conduct tours and provide information, advice, support and assistance to prospective customers during their decision making process.• Maintain accurate records of inquiry and lead tracking, follow up, waiting list management etc. through the designated, computerized lead management system.• Coordinate marketing processes with site staff per established timeframes.• Assist residents and their representatives with all preadmission procedures including completing reservation and entrance deposit agreements and communicating marketing and admission information in a timely manner to all customers.• Ensure a smooth transition of admissions processes to site staff per established timeframes.
About PHS
Based in St. Paul, Minnesota–Presbyterian Homes & Services (PHS) is a nonprofit, faith-based organization providing a broad array of high-quality housing choices, care options and services for older adults. There are over 7,500 team members like you at PHS, serving more than 26,000 older adults through 60+ PHS-affiliated senior living communities in Minnesota, Iowa and Wisconsin, and through Optage® and other community services. PHS is also co-owner of Genevive®, the largest geriatric primary care practice in MN, providing comprehensive care for over 15,000 older adults.An Innovative Leader: Established in 1955, PHS has earned the reputation as an Innovative Leader dedicated to promoting independence, purposeful living, and overall well-being. PHS is now one of the largest nonprofit senior housing and services providers in the US.Our strong focus on our employees, means we are committed to an environment where you are valued and empowered to make a difference. With a strong commitment to team growth from within, roughly 80% of leadership roles are filled through the development of people like you. To learn more about PHS culture, benefits and team development, we invite you to visit the "Careers" section of our website.Let's get you started.
PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.
Job ID2024-23739
CategorySocial Services/Admissions
Job Location : CityRichfield
Job Location : StateMN
CampusMainstreet Village
TypeFull Time