Job Information
Ricoh Americas Corporation Digital Print Operator in Renton, Washington
Field Representative II, MS Onsite Technical Support
POSITION PROFILE
May do one or more of the following for high-end equipment (segment 5+); press operation, copier operation, bindery, fulfillment, QC, final check, pickup/delivery, facility maintenance, mailroom duties. This is an allocated position and exists only when business needs warrant it and must be approved by the Regional Director. This position reports directly to Managed Services Site Leadership, depending on site personnel configuration.
Job Duties and Responsibilities
Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner.
Meets deadlines by working at a quick & steady pace while still maintaining quality/error free work.
Demonstrates the ability to transfer files electronically by sending files from the network to color equipment.
Running proofs and production orders following workorder specifications.
Work independently with minimal supervision while ensuring strong communication with the production team.
Collaborate effectively with coworkers and internal stakeholders at all levels and in all departments, maintaining respect and professionalism in all interactions.
Continuously problem-solve to ensure users receive outstanding quality, support and print solutions.
Daily preventative maintenance, troubleshoots all hardware and software issues with equipment.
Performs troubleshooting and repairs or replaces equipment components as necessary.
Maintains and orders inventories of equipment parts in accordance with company guidelines and processes.
Maintains optimal machine performance by correcting machine problems (clearing jams, refilling toner, replacing parts, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure.
Completes technical training on new equipment as assigned.
Familiarity with bindery equipment, such as cutters, binders, drill units, folders, laminators and stitchers.
Be a continual learner, increasing skills and knowledge for the operation of all digital presses in facility.
Organize and file project files and job samples, electronically and maintains all required electronic reporting tools.
Qualifications (Education, Experience and Certifications)
Typically Required:
Requires high school diploma or equivalent.
Requires minimum of 3 years of related experience; 5 years is preferred.
KNOWLEDGE, Skills And Abilities
Excellent customer service skills
Good organizational skills and ability to prioritize
Ability to use, calibrate and troubleshoot office and complex technical equipment.
Working Conditions, MENTAL aND PHYSICAL DEMANDS
Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction prepare, provide and convey diversified information
Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.).
Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
EEO/Affirmative Action Employer -- M/F/Disability/Veteran