Job Information
University of Rochester Application Administrator II in Remote Work, New York
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
Remote Work - New York, Albany, New York, United States of America, 12224
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
900398 URMC Accountable Care Network
Work Shift:
UR - Day (United States of America)
Range:
UR URG 111
Compensation Range:
$63,815.00 - $95,723.00
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
GENERAL PURPOSE:
Responsible for the day-to-day configuration, support and maintenance of Accountable Health Partners (AHP) Customer Relation Management (CRM) database, related databases and applications. Builds, maintains, monitors and audits on-premise application installations, including but not limited to, ensuring security standards are applied, troubleshooting, implementing new solutions and participating on projects to upgrade components or whole systems. Reviews and provides recommendations for architecture standards related to on-premise applications and may participate in the evaluation of cloud solutions and combinations of cloud and on-premise solutions. Participates in on-call rotations, working independently during daily development efforts, system maintenances and instances of system failures. Serves on project teams and identifies and evaluates risks and opportunities for efficiencies. Supports planning and implementation of new systems or functions and ensures that application maintenance and upgrades are delivered on-time and with quality.
ESSENTIAL FUNCTIONS
Provides technical support for, and may lead, non-production and production environments, including troubleshooting and remediation of technical issues. May take a lead role in working with third party vendors and software companies. Researches and answers technical application, database, server, and security configuration questions. Serves as an escalation point for support and provides on-call support after hours as defined by the application support requirements. Works with, and may lead, various technical and functional personnel as needed to fulfill requests for technical support, including application, system to system integrations, and security administration. Monitors non-production and production environments and works in conjunction with, and may lead, database administrators, security, and systems administrators to provide performance tuning on application, database, server, and security settings and features. Appropriately uses tools and sometimes provides direction to efficiently manage code migrations, environment builds, testing, and implementation. Applies patches and delivers minor and major application upgrades.
Works with, and may lead, technical resources and functional/business analysts on application, database, server or security requirements and translates into technical or systems specifications for implementation. Designs technical enhancements to support the application, database, server or security landscape. Completes assigned application administration deliverables and may lead teams in the completion of assigned deliverables, including the configuration of applications, database, server or security settings and features. Provides implementation and ongoing support. Actively participates in, and may lead, application administration maintenance or implementation plan walkthroughs. May develop technical documentation to be used by application administration development or support teams. Actively participates in, and may lead, the testing of newly developed applications, integrations, systems, solutions, and upgrades of applications or application support tools. Works closely with, and may lead, technical resources and functional/business analysts to prepare test plans, test data, and complete integrated testing. Follows, and may develop, best practice application administration and change management procedures. Actively participates in smaller systems projects or enhancements, delivering assigned application administration tasks following project plans and estimates. May lead technical teams in the delivery of assignments. Provides input for project plans and estimates related to application administration for projects or enhancements.
Actively participates in, and may lead, regular team retrospective events with a continuous improvement mindset. Consistently identifies and recommends improvement opportunities, logs application administration requests, and delivers upon application administration assignments that improve the system solution. Willingly shares application administration knowledge and provides cross-training and peer support. May lead team meetings. Actively participates in, and may lead, estimation and planning of future application administration work plans. May develop application administration documentation and procedures used to maintain applications, databases, servers, and security.
Maintains a deep and broad knowledge of technology, equipment, and/or systems in the assigned application areas. Maintains a deep and broad knowledge of the latest technologies associated with on premise application administrations. Actively participates in external technical application administration communities of practice gaining and sharing technical knowledge.
Other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE
High School diploma and 3 years of related experience required
Bachelor's degree preferred
Or equivalent combination of education and experience
Experience in higher education or healthcare field preferred
Experience with interface, networking, design, and relational database technologies preferred
Experience supporting Cloud and on premises applications preferred
Experience with multi-tier applications employing application and web servers preferred
Experience with project management from planning through implementation preferred
2+ years Salesforce or other CRM experience preferred
KNOWLEDGE, SKILLS AND ABILITIES
Excellent verbal and written communications skills required
Ability to work both independently and as part of a team required
Ability to participate in on-call rotations required
Ability to learn new technologies quickly and help team members embrace technology change preferred
Proven track record executing multiple work streams and producing consistent results preferred
Strong understanding of system/application administration activities preferred
Oracle, MySQL, MS SQL or related database experience. Preferred
Solid understanding of Web Server, App Server and/or Database interactivities preferred
Solid understanding of application infrastructure and architecture preferred
EOE Minorities / Females / Protected Veterans / Disabled:
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
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Learn. Discover. Heal. Create.
Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.