NHS Human Services, Inc.

The key functions of the account management role are:

Account Management:

1. Maintain periodic communication with the client and key stakeholders.

2. Understand, document, and report any pain points experienced by the customer using our product

3. Manage, track, and implement change requests from clients. Use Jira to organize requests in a central location.

4. Work with clients to update them to the latest versions.

5. Translate client requests into clear tasks in Jira for developers. This process also requires some analysis of the impacts of the change on other parts of the application.

6. Creating clear release notes for client updates, including the changes requested by clients, key functionality enhancements and bug fixes that went into the application since their last version.

7. Client deployment:• Create testing plans or checklists for each client instances• Conduct a thorough regression test in the dev/test environment and discover issues well before production deployment.• Use test plans or checklist to thoroughly test after production deployment.

8. Track customer KPIs on a weekly and monthly basis to establish a customer alignment score. This provides clarity by defining specific measures of success, and identifies areas where business excels and needs improvement.

Implementation:

1. Engage with Project Management team to conduct demonstrations of the application, current state analysis, etc..

2. Work with the Project Management team to obtain client requirements and changes, approval process, analyze the required changes, and create JIRA cards as clear and manageable tasks for the developers and product team

3. Coordinate and plan the go-live tasks along with the Project Manager and client.

4. Setup the go-live team and get all members familiar with the client changes, training schedule, and onsite support coverage.

5. Thoroughly test the application in the test and production links.

6. Maintain compliance with patient safety and privacy training and other client requirements such as TB screening, annual flu shots, and vaccinations.

7. Create confidence and a positive experience for clients using the iPro application through training, demonstration, and one-on-one interaction with clients.

8. Provide a daily summary to leadership of implementation updates and issues experienced.

9. Provide overall lesson learned, implementation summary, and change requests for workflows or features that don’t exist in iPro.

10. Be compliant with the new travel policy for all expenses related to travel, lodging, and meals.

QA:

1. Actively check JIRA boards and test cards to promote them for release.

2. Keep up with the latest features and bug fixes by engaging in testing activities.

3. Conduct regular team testing sessions, catch up on new features, and discover/report bugs and workflow issues to appropriate Teams channels.

4. Uncover bugs or potential issues before the client reports them.

5. Approach testing through business and clinical workflow.

6. Actively participate and contribute to knowledge sharing, issue discovery, and resolution through avenues such as daily triage meetings.

7. Report confirmed bugs in JIRA with a clear description, screenshots, and steps to reproduce. Retest and verify them when fixes are available.

8. Assist with improving the overall quality of the iPro application.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

Fortive: For you, for us, for growth.

The salary range for this position (inclusive of sales incentives/commission) is $54,100.00 - $100,500.00. Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.