Job Information
Robert Half Patient Admin Specialist (PAS) in Redwood City, California
Description
We are offering a long term contract employment opportunity for a Patient Admin Specialist (PAS) in Redwood City, California. The role focuses on handling new patient coordination, surgery scheduling, and other front office functions in an outpatient clinical setting. As a Patient Admin Specialist, you will support administrative tasks related to the daily operations of the clinic.
Responsibilities:
• Efficiently process patient check-ins and check-outs at the front desk
• Handle initial patient inquiries about appointments, payment schedules, and more
• Manage multi-line phone systems, screening and routing calls, and taking messages for clinic staff and physicians
• Ensure all necessary verifications and authorizations are completed prior to patient-provider interactions
• Liaise with providers regarding their scheduling preferences and urgent patient needs
• Provide support between doctors and patients using various reference documents and tools
• Conduct administrative tasks such as maintaining informational databases, paging directory, and processing internal forms
• Utilize the telephone system and electronic medical records systems effectively in performing the assigned job tasks
• Respond to non-clinical CRMs and patient messages, escalating where appropriate
• Manage and distribute faxes, mail, and maintain the filing of clinic-specific documentation
• Uphold the organizational and department service standards.
Requirements • Exceptional customer service skills
• Excellent communication abilities
• Proficient in documentation and record-keeping
• Ability to schedule appointments efficiently
• Experience in payment processing
• Proficient in database management
• Strong scheduling skills
• Knowledge of 'About Time' software is a plus
• Proficient in filing systems
• Knowledge of clinical trial operations
• Familiarity with CRM platforms
• Ability to verify and validate data
• Working knowledge of operating systems
• Experience with authorizations in a healthcare setting
• Proficiency with computer systems
• Ability to distribute faxes effectively
• Experience with daily operation in a medical setting
• Excellent coordination skills
• Experience with patient check-in procedures
• Knowledge of medical terminology
• Proficiency with phone systems, particularly multi-line phone systems
• Experience with EMR - Electronic Medical Records
• Ability to route incoming calls effectively
• Experience with surgery scheduling TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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