Job Information
Rocket Software Senior Solutions Advisor - OMEGAMON in Quebec City, Quebec
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
The Senior Solutions Advisor will provide advanced technical support in the field for IBM OMEGAMONs portfolio in specific OMEGAMON Monitor for Networks on z/OS. Serves as the lab advocate to ensure the customer’s expectations are set correctly related to technical issues on the software. Assists sales in presenting and demonstrating these products and/or solutions to customers and support/drive POCs and POTs as well as providing deployment support and education as needed. The Advisor will represent the customers’ needs to the development team to ensure development roadmaps support clients’ needs.
Essential Duties and Responsibilities :
Advanced technical knowledge of Rocket-developed IBM OMEGAMON solutions
Advanced z/OS Network experience with, configuration, usage and problem analysis of TCP/IP and VTAM networks
Set up, configuration and usage of the OMEGAMON Monitor for Networks on z/OS product
Proven track record of partnering well across multiple functions and disciplines
Understand and articulate complex business problem(s) customers are trying to solve for, to identify the right technology to bring forward to the customer
Present and deliver highly technical product training
Interact with lab and product support to research and respond to detailed questions from prospective and current customers
Deliver proof of concept and proof of technologies to customers
Ensure that clients’ needs have been met and that product/solution is fully functioning according to specifications
Share customer feedback to product management in a variety of customer environments
Identify opportunities for additional customer technology enhancements through understanding of mainframe solutions
Deliver services that allow for successful proof of concept and post-sales deployment of OMEGAMON portfolio
Guide client in the set-up and configuration of OMEGAMON mainframe solutions and train customers in administration and use of those products
Convey technical details to technical and non-technical audiences
Act as the product expert for all audience levels with customers and within the lab
Eagerness to expand solution coverage across brands
Manage multiple projects simultaneously from start to finish
Handle objectives professionally, answers questions quickly and coherently, deals with challenges assertively and persuasively
Mentors entry-level Solution Advisor team members
Required Qualifications:
8+ years of relevant experience
Advanced technical knowledge in one or more of the following areas:
OMEGAMON installs, configuration, maintenance, usage, concepts of z/OS and subsystems
IBM zSystems Networks solutions
IBM zSystems subsystems and middleware
Previous technical software sales experience preferred
Proven critical thinking, analytical and troubleshooting skills
Strong interpersonal, relationship management, and communications skills
Time management skills
Self-motivated, and disciplined to work remotely with limited supervision
Strong work ethic and committed to client’s success
Solid communication skills required to keep all internal stakeholders updated on the progress of each opportunity
Confident and dynamic speaker
Attendance at conferences and customer events to promote the technology may be required
Preferred Qualifications:
Education:
Bachelor’s degree in Computer Science, Information Technology or equivalent work experience in the IT industry.
Travel Requirements:
Travel can be up to 60%
#LI-MM1
#LI-Remote
Information Security:
Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
Diversity, Inclusion & Equity:
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
The base salary range for this role is $108,805.00 - $136,006.00 /year. Exact compensation may vary based on skills, experience, and location.
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What Rocket Software can offer you in USA:
Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)
Healthcare coverage options to fit you (and your family’s) needs
Retirement savings, with matching contributions by Rocket Software
Life and disability coverage
Leadership and skills training opportunities
Two paid work days for off-site training
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.