Job Information
Cummins Inc. Engine Field Service Technician - Level III in Pune, India
DESCRIPTION
Key Responsibilities:
Customer Relations: Establish and develop productive customer relations, ensuring prompt and efficient attention to customer needs.
Diagnostics and Repairs: Use specialized tools and follow documented procedures to diagnose and complete complex repairs at customer sites.
Preventative Maintenance: Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
Issue Escalation: Escalate unresolved issues to product specialists or supervisors.
Coaching and Development: Coach and develop technicians and/or apprentices, transferring knowledge and experience to others; may provide work direction and review repair plans, parts lists, etc.
Documentation: Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
Sales and Service Opportunities: Identify additional sales and service opportunities with customers.
Training: Complete training in line with skill and business requirements.
Maintenance: Maintain service vehicle and tools for cleanliness and proper operation.
Health and Safety: Ensure adherence to all relevant Health, Safety & Environmental policies, procedures, and legislation, reporting any issues/incidents to site management and supervisors.
RESPONSIBILITIES
Qualifications:
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from a relevant technical institution
Locally valid driving permit
Licensing for compliance with export controls or sanctions regulations may be required.
Competencies:
Communicates Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer Focus: Build strong customer relationships and deliver customer-centric solutions.
Develops Talent: Develop people to meet both their career goals and the organization’s goals.
Manages Complexity: Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Manages Conflict: Handle conflict situations effectively, with minimal noise.
Self-Development: Actively seek new ways to grow and be challenged using both formal and informal development channels.
Health and Safety Fundamentals: Champion and model proactive health and safety behaviors.
Diagnostics Application: Translate customer complaints to develop troubleshooting plans; use specialized equipment and software to isolate failed components and validate repairs.
Electronic Service Tool Application: Identify and utilize the appropriate electronic tool set for service events; interpret results to determine next steps.
Engine Systems Interactions: Analyze interactions of internal and external electrical and mechanical systems to diagnose and repair efficiently.
Product Repair and Maintenance: Repair and maintain mechanical/electrical products following guidelines, using required tools within standard repair time.
Service Documentation: Create and verify customer, equipment, and technical information; document required information in the service management system.
Technical Escalation: Obtain product technical issue information and utilize available resources; elevate issues to higher expertise levels as needed.
Values Differences: Recognize the value that different perspectives and cultures bring to an organization.
QUALIFICATIONS
Experience:
Significant 5+ years field service work experience required.
Expert-level knowledge of and/or experience with Railway Engine/Equipements.
Customer service experience
Experience providing technical advice and coaching to more junior technicians (preferred)
Job Service
Organization Cummins Inc.
Role Category Hybrid
Job Type Technician
ReqID 2402619
Relocation Package Yes