NHS Human Services, Inc.

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6568876

Provides professional customer service and assistance to citizens regarding utility services; processes service applications filed with the office; performs a variety of clerical, accounting, and technical tasks; and manages third-party interfaces with multiple outside agencies.

Essential Duties:

Specialist I

• Provide customer service by answering phones and responding to inquiries by email.
• Create customer accounts, maintains customer service standards, and termination requests.
• Contact customers prior to disconnection, provides letter of credit processes account information requests/update changes.
• Processes customer payments, generates receipts, and balances cash drawers.
• Processes permits, schedule meter investigations, submit sanitation work orders.
• Sorts and processes a high volume of incoming/outgoing mail for the entire City.
• Answers high volume of calls on the City Switchboard and for the Utility Billing Division.
• Performs other duties as assigned.

Specialist II

Revenue Services Division

• Answering UB emails by managing the online applications as well as customer requests and inquiries.
• Managing the basket/Application file ensuring customers have been contacted regarding supplemental information and making every effort to ensure customers start service on time.
• Order for the division and the City Mail room.
• Add special conditions to accounts regarding service order notes determining if any action should be taken on the account based on information provided by the meter readers.
• Enter Surepay authorization forms, process weekly Surepay files and send to the bank
• Verify applications for accuracy and ensure correct start reads are entered on the accounts to ensure accurate billing.
• Performs other duties as assigned.