Job Information
Glockner Call Center Representative in Portsmouth, Ohio
BDC/Call Center Representative
Glockner of Portsmouth, Portsmouth, OH, US
3 days agoRequisition ID: 1089
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Salary Range:$13.00 To 15.00 Hourly
The Glockner Family of Dealerships has 6 separate locations with over 176 years of experience and an elevated level of dedication to our communities' customers. With outstanding employees who are passionate about their contribution to the development and growth of our company. We are driven, trusted, sharp, welcoming and ONE team! We offer our customers a one-stop shopping experience with many new car brands, an industry-leading consumer-friendly service and parts department. We are a six-generation family-owned business that takes pride in providing a remarkable experience for all our customers. Thank you for being a part of the Glockner family!
Competitive compensation:
- Weekly pay
- $13.00 to $15.00 per hr. base(hourly wage determined on experience)
- Compensation for all shown appointments
Benefits:
- Weekly pay
- Monday through Friday, 8-5 (No Weekends)
- Health, dental, vision, and life insurance available, plus ancillaries
- Paid vacation and paid holidays
- Short-term disability
- 401K plus Match
- Our on-staff Nurse Practitioner is available 24/7 to answer your health questions and keep you in great health.
- Employee discounts on parts, services, and vehicle purchases
Paid training and continuing education
Job Description:
Receive inbound calls from customers with service needs. Schedule service appointments for customers.
- Handle all guest inquiries with a friendly and helpful demeanor, providing general or related vehicle service information with a focus on 100% guest satisfaction.
- Maintain and communicate exceptional service knowledge to our guests.
- Gather and track all guest data as directed and accurately enter this information into the DMS database.
- Utilize detailed scripts provided by the dealership to help address guest inquiries and concerns to meet the dealerships and manufacturer's objectives.
- Will work in a team-based environment.
- Facilitate timely follow-up on all scheduled appointments as directed by management and procedures.
- Partner with the Service Manager on activities in the dealership. Communicate with the dealership management or front-line employees on behalf of our guests.
- Participate in departmental and dealership meetings; other duties as assigned by management.
Qualifications:
- Must have a valid driver's license.
- High school education or equivalent
- Previous dealership experience preferred.
- Strong verbal and written communications skills
- Interest and ability to make a high-volume of outbound calls.
- Tech-savvy and experience with CRM or the ability to quickly learn new software.
- Time management, prioritization, and multitasking skills with the ability to manage a high workload.