Job Information
Teleperformance USA Desktop Engineer in Port Saint Lucie, Florida
Overview
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
Responsibilities
Your Responsibilities
POSITION SUMMARY
- Entry-level position on the Desktop Support Team reporting directly to the Lead Desktop Engineer
PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS
Assistwith the support of all aspects of LAN-based networking
Assist with the installation and maintenance of all computer hardware and software
Assist with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones,headsetsand software
Cabling new and existing locations for new network,phoneor other equipment
Repair or upgrade computer systems as needed
Provide Tier 1 level support on hardware and software technical issues
All other duties as requested by the Director of Desktop Support, Desktop Manager or Lead Desktop Engineer
Qualifications
Must be a computer course student, graduate or have computer related work experience.
Strong understanding of network routing protocols and their practical applications on global networks
Experience in managing distributed inventory of network equipment
Experience in virtual networking setup using VMware
Experience with Cisco and Juniper product lines at a technical and hardware level
Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices
Experience with VoIP and supporting VoIP over a production WAN
Ability to view a computermonitorfor several hours at a time
Candidates must have open availability and able to workadditionalhours as needed
PREFERRED QUALIFICATIONS
- Bachelor of Science degree in a computer-related field is preferred; or equivalent computer certifications accompanied by related work experience
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Job Locations US-FL-Port Saint Lucie
Requisition ID 2025-61320
Category Client Operations
Country United States