Job Information
DISH Network Fault Isolation & Management Engineer II, RAN in PLANO, Texas
Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Wireless Technology team is transforming the future of connectivity by building and enhancing the country’s first virtualized, standalone 5G wireless network from scratch. Our network is free of the limitations of the past, and flexible to satisfy all the social, economic and transformative needs of the changing world.
Job Duties and Responsibilities
The Fault Isolation & Management Engineer, RAN, Wireless NOC will be supporting DISH Wireless’ 24/7 Network Operations Center. A FIM RAN Engineer will work closely with the RAN Vendors/Engineering, and peers across DISH to ensure that wireless projects and new initiatives to ensure platform related outages are resolved within SLA. The FIM Engineer will be responsible to observe & fix the RAN network, creating & provide initial troubleshooting of Mavenir & Samsung related incident tickets. The FIM Engineer will work with a sense of urgency to solve issues efficiently and effectively to restore service to our customers, escalating issues to Advance Ops when necessary.
This position will escalate complex issues to our Advanced Operations & Engineering resources, and will determine root-causes for failure and develop corrective actions. Corrective actions can range from configuration changes to developing new operational procedures. This position will contribute to on-going process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware/software efficiencies, and increase service up-time leading to an overall excellent customer experience.
Key Responsibilities:
Own end-to-end monitoring of RAMS EMS and observability tools, ensuring incident resolution and technical troubleshooting.
Lead outage and service degradation management, performing initial RCA and coordinating with vendors and engineering teams.
Oversee market chat groups, incident prioritization, and site health checks post-maintenance.
Manage incident response, ticket analysis, and escalation processes to ensure SLA adherence and optimal backlog levels.
Collaborate with cross-functional teams to document troubleshooting steps, improve processes, and enhance automation.
Maintain national network availability above 99.90%, ensuring service uptime and a seamless customer experience.
Skills, Experience and Requirements
Education and Experience:
Bachelors degree in Engineering, Computer Science or Information Technology
Minimum of 7+ years' of telecom/wireless experience working in a RAN domain
Skills and Qualifications:
Extensive expertise in 5G ORAN split functions, RAN/vRAN software architectures, and virtualized environments.
Deep understanding of RF radio operations over eCPRI interfaces, including CSR, DU, and timing configurations.
Strong knowledge of vRAN/ORAN architectures per 3GPP standards (Rel 15 & 16) and network orchestration.
Proficiency in LTE, VoLTE, 5G VoNR L2/L3 call flows, with the ability to analyze traces (PCAP, GNB).
Strong troubleshooting skills, analytical thinking, and ability to work under pressure in high-impact scenarios.
Self-motivated, detail-oriented, and adaptable, with excellent organization and people management skills.
Salary Ranges
Compensation: $83,160.00/Year - $110,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless. Please note that you may redact or remove any information that identifies age, date of birth or dates of school attendance/graduation from your application documents before submission and throughout our interview process.