Job Information
Robert Half Customer Service Representative in Plano, Texas
Description We are offering a permanent employment opportunity for a Customer Service Representative in Plano, Texas. This role is integral to our operations, requiring the processing of customer applications, upkeep of customer records, and resolution of customer inquiries. The successful candidate will also monitor customer accounts and execute appropriate actions.
Responsibilities:
• Accurately and efficiently process customer credit applications
• Maintain precise records of customer interactions, transactions, and feedback
• Respond to customer inquiries through phone, email, and live chat in a detail oriented and timely manner
• Process orders, track shipments, and provide real-time updates to customers
• Proactively support customer accounts to anticipate potential issues
• Assist customers in understanding product details, nutritional information, and compliance with food service programs
• Work collaboratively with sales, logistics, and operations teams to ensure efficient order fulfillment and customer satisfaction
• Resolve customer concerns by offering tailored solutions and escalating complex issues when necessary
• Develop strong relationships with assigned customers by understanding their unique needs Requirements • Proven experience as a Customer Service Representative or similar role
• Proficiency in relevant computer systems and software such as Microsoft Office Suite
• Exceptional ability to maintain a patient and empathetic demeanor while dealing with customers
• Strong understanding of call center customer service protocols and best practices
• Excellent communication and interpersonal skills to interact with diverse customers
• Ability to handle stressful situations and high-volume calls in a detail oriented manner
• Demonstrated ability to resolve customer complaints and concerns effectively
• Commitment to achieving customer satisfaction and service excellence
• Willingness to work in different shifts including weekends and holidays if required
• Proactive learning attitude to stay updated with product knowledge and company policies
• High school diploma or equivalent; higher degree in a related field will be considered a plus. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .