Job Information
Robert Half Help Desk Analyst II in Pittsburgh, Pennsylvania
Description We are in the search for a Help Desk Analyst II to join our team in the transport industry, located in Pittsburgh, Pennsylvania. In this role, you will be expected to execute a range of technical tasks such as maintaining computing systems, assisting in meeting setups, and offering help desk support to users. This role offers a long-term contract employment opportunity.
Responsibilities
• Carry out routine maintenance on computer systems and VOIP phones to ensure optimal performance.
• Assist in the setup and initiation of meetings in conference rooms, ensuring all necessary technology is functioning properly.
• Oversee the installation, testing, and maintenance of operating systems and application programs on personal computers and servers.
• Support the configuration of hardware and peripheral components, including monitors, keyboards, printers, and disk drives.
• Address system hardware, software, and operator issues by diagnosing problems and providing solutions.
• Troubleshoot and resolve hardware, software, and other network and system issues, replacing defective components when necessary.
• Identify and procure necessary hardware or software to enhance network performance and meet user requirements.
• Manage users on the network by assigning application access, ensuring security, and confirming configurations are within standards.
• Collaborate with help desk, network services, or other information systems groups to ensure smooth operations.
• Monitor inventory levels of software programs, computer supplies, toner, networking equipment, and phones, replenishing as necessary.
• Maintain software and hardware inventory and tracking systems, including ACAA phones and laptops.
• Provide prompt and efficient help desk support to users, addressing and resolving issues as they arise.
• Handle other related tasks as needed or required.
• Occasionally work on server configurations. Requirements • Minimum of 2 years of experience as a Help Desk Analyst or in a similar role
• Proficient in Microsoft Windows
• Experience with Citrix is essential
• Ability to handle and troubleshoot Routers
• Solid understanding of Server management
• A degree in Computer Science, Information Systems or a related field is preferred
• Excellent problem-solving and communication skills
• Ability to work in a fast-paced environment
• Strong organizational and multitasking abilities
• Willingness to stay updated on current technologies and trends in the transport industry
• Ability to work well in a team as well as independently
• Flexibility to work in shifts if required. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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