NHS Human Services, Inc.

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13107480

Summary: The IT Systems Administrator II is responsible for working with Pitsco team members to plan, implement, maintain, and support Pitsco information and telecommunications systems. This role provides planning and direction for current and future systems, including hardware and software; ensures all systems are monitored and maintained to provide the best solutions for Pitscos overall business strategy; provides recommendations about current and emerging technology as it relates to Pitscos core objectives; and provides top-level support in a professional manner to end users. These tasks are accomplished by performing the following duties.

Essential Duties and Responsibilities (other duties may be assigned):

• Working with management to provide input on short- and long-term plans for Pitscos information systems
• Identifying, researching, and making recommendations for technology changes to best fit the needs of Pitsco
• Implementing plans and changes for Pitsco networking and services with minimal interruption to business
• Implementing and maintaining the disaster recovery plan to ensure systems reliability
• Ensuring the guidelines in the company IT Security Policy are implemented
• Recommending, installing, configuring, and maintaining computer systems including desktops, laptops, and mobile devices as well as peripheral devices including printers, scanners, copiers, and so on
• Recommending, installing, configuring, and maintaining network computer systems including physical, virtual, and cloud servers
• Recommending, installing, configuring, and maintaining network hardware and software including firewalls, switches, VPN, and wireless for both LAN and WAN connectivity
• Recommending, installing, configuring, and maintaining phone systems servers, handsets, faxes, and other software
• Working with phone and Internet providers to maintain voice and data connectivity and troubleshoot issues
• Installing, configuring, and maintaining network management tools (Active Directory, DNS, DHCP, AntiVirus, Exchange, O365, Equallogic SAN. AWS)
• Creating, configuring, and maintaining end user profiles and network security access as required by individual employee roles while following IT Security Policy guidelines
• Working with end users, supervisors, and third-party vendors to troubleshoot problems
• Configuring and monitoring backups of Pitsco systems and data
• Being accountable for creating projects, communicating about them, and meeting deadlines
• Responding to the needs of users in a timely manner and exercising good judgment when escalating issue priority
• Communicating with system users in a professional manner
• Monitoring systems and networks to find ways to improve systems and performance
• Providing guidance and direction for all IT-related purchases and placing orders through the Purchasing department
• Tracking all end user issues with detail and organizing project plans in project management software (Jira)