NHS Human Services, Inc.

*Edison State Community College *invites qualified candidates to apply for the full-time position of Associate IT Client Services Technician. This entry level position will join our Technology team with an anticipated start date of August 19, 2024. In this role, you will be responsible for reviewing helpdesk tickets and triaging issues reported and closing them. Apart from helpdesk tickets, you will be required to work on ad hoc projects related to software or hardware. The role will provide a challenging experience and lots of hands-on learning opportunities. We prefer candidates who have some IT background.

To be considered, candidates should include cover letter, resume, transcripts, and three professional references when completing their online application.  

*Edison State Community College is an EOE/AA Employer *

Functional Responsibilities: IT Helpdesk

• Review helpdesk issues, triage them, communicate with end users and close tickets within deadlines.
• Provide exceptional customer service for telephone/walk-in users at the IT Helpdesk.
• Support AV setup requests for different rooms.
• Setup hardware/software in labs, classrooms, and offices.
• Support IT needs for special events in college.
• Work on ad hoc projects as assigned.

Documentation

• Document processes and standard operating procedures as needed.
• Identify documentation gaps and create a plan for documenting the same.

Others

• Maintain software inventory - database of all software, software keys, purchase orders, usage justification and renewal dates.
• Maintain hardware inventory -- ensure all hardware allocated to end users has a corresponding entry in the Inventory system.

• Upgrade skills - Regularly read and review appropriate literature, attend workshops, seminars, and training sessions as prescribed, and participate in college sponsored professional development activities.

     Required Knowledge, Skills, and Personal Qualifications:

• Ability to demonstrate quality customer service skills.

• Ability to work professionally and collegially with a diverse group of college constituents.
• Knowledge of computer hardware standards and functionality.
• Knowledge of computer software and its compatibility with operating systems, networks, and other software, as well as the hardware requirements of each application.
• Knowledge of network and PC troubleshooting techniques.

Required Educational Background:

• Associate's Degree or equivalent experience in IT/related field.
• IT Certification preferred.

Other:               

• Provide evening and weekend coverage as needed.
• Serve on Committees as assigned.
• Provide Coverage for special events held on Campus.