NHS Human Services, Inc.

This position is a platform leader position within the Bombardier Customer Business Team (CBT). The leader in this position will be ultimately responsible for profit and loss, growth, program execution, and operations as leader of the Challenger aircraft platforms Honeywell content in support of $300M annual Honeywell business with Bombardier. This Customer Business Manager will be responsible for ensuring customer key performance indicators are met at or above customer expectations. They will strengthen local customer support levels, maintain a customer network, and ensure high levels of communication between the customer and the rest of the Honeywell network. This leader will ensure on time, on budget program execution for both new aircraft platforms and retrofit programs. The Customer Business Manager leads across all elements of sustainment with Bombardier including revenue plan definition and attainment (AOP/STRAP), program execution, delivery, quality, shipping compliance, contract management, sub tier supplier performance, obsolescence, and customer & product support. They will work directly with regional operators and the aftermarket to ensure strong Honeywell support, sales, and relationship levels. This position will report directly to the VP of the Bombardier Customer Business Team within the Engines & Power Systems business in Honeywell Aerospace.

Key Responsibilities

• Ensuring achievement of annual AOP and STRAP financial plans including order firming, margin attainment, accounts receivable.

• Ensuring demand and financial forecast accuracy for the Challenger aircraft platforms and providing input into Bombardier business aircraft projections.

• Ensuring customer key performance indicators are met or exceeded

• Leading new product introduction and retrofit, modification, and upgrade program execution within financial targets, on budget, and on time

• Driving growth plan development and execution

• Working in partnership with Honeywell Aftermarket organization to ensure support levels, customer support issue resolution, and effective business processing arrangements

• Driving strategy in partnership with the business enterprises (GBEs) to ensure a robust product roadmap aligned with customer needs

• Identifying and leading capture of growth opportunities across this portfolio

• Driving successful entry into service of new aircraft platforms and partnering with end operators to ensure needs are met

• Leading preparation and delivery at customer senior management meetings and executive interactions

• Attending customer events

• Attending Bombardier operator conferences and advisory board meetings on behalf of Honeywell

• Working with all internal Honeywell functions including Finance, Engineering, Contracts, Customer & Product Support, ISC, and Quality

• Reporting and leading initiatives associated with HON financial performance including: A/R monitoring & collections, FGI control & reporting, and cost to serve reduction initiatives

• Minimizing revenue volatility and ensuring revenue achievement

• Partnering with the Integrated Supply Chain organization to ensure on time delivery, high quality, and effective master production schedule planning

• 20% travel

YOU MUST HAVE

• 10+ years Aerospace experience in program management or related.

WE VALUE

• Bachelor's Degree

• Experience with customer relationship support management

• Cross functional Honeywell or Bombardier experience

• Must demonstrate strong internal network and bias for action

• Must have significant experience in financial management, ISC, and demonstrated program or project management

• Successful leader will have a strong ability to understand, improve, and implement processes

• Works efficiently and effectively in a high-pressure environment

• Detail oriented, possess executive presence, maturity and judgment

• Excellent interpersonal, organization and communication skills required

• Strong problem solving skills that allow anticipation of requirements and potential problems

• Proven ability to lead large, diverse teams from various internal and external organizations

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.