NHS Human Services, Inc.

Escrow Support Supervisor

The Escrow Support Supervisor will add value to our Escrow Officer teams by assisting with creating a seamless closing process experience for our clients. With a relentless focus on talent, you directly manage a group of Escrow Support Specialists who provide centralized support to a variety of Escrow Officers while managing workflow based on volume of transactions and serve as the first point of escalation for questions and issues. This position is uniquely poised to not only drive the efficiency and product quality of the team, but to also play a pivotal role in developing and building the culture of the team. The primary focus of this position is to hire, train, develop and engage the Escrow Support Specialists as it relates to our Minnesota and Wisconsin regions.

Responsibilities:

Team Supervision : Lead a team of Escrow Support Specialists to drive team success. This includes:

• Manage capacity and workflow of each Specialist.

• All aspects of hiring, interviewing and on-boarding.

• Staff orientation/training.

• Ongoing training and development.

• Prepare staff schedules; manage vacation requests; review and approve timecards.

• Perform annual performance reviews and performance management as needed.

Collaboration and Service: Act as main point of contact for all Escrow Support team members within an assigned market. This includes, but is not limited to:

• Provide support with critical escalations and local leadership questions.

• Identify Escrow Officer needs and take proactive steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective manner.

• Collaborate with key stakeholders to enhance efficiencies of processes and communications.

Finding a Better Way:

• Continuously evaluate procedures to proactively seek improvements; find new ways to create efficiencies and increase productivity of team.

• Analyze customer feedback as well as prepare reports for review and recommendation.

Qualifications:

• Minimum 2 years previous supervisory experience.

• Prior Real Estate transactional processing and customer service experience.

• Ability to provide feedback to employees through coaching and training to further their success and a willingness to motivate staff; a leader by example willing to take on additional duties as needed.

• Ability to work remotely with a sense of urgency in a fast-paced, high volume paperless environment while ensuring quality work from team members.

• Excellent verbal and written communication skills.

• A “people-first” approach with the ability to keep the agent and consumer at the center of the transaction.

• Ability to coach team on providing exceptional customer service throughout the transaction process.

• Ability to learn and navigate multiple software systems with an elevated level of competency.

• Demonstrated ability to identify and resolve problems in a timely manner, gather and analyze information thoughtfully and maintain confidentiality.

• Demonstrable history of effectively collaborating with different departments and leaders.

• Adaptable, able to prioritize and manage competing demands with a willingness to try new things.

Our Title Group is a leading full-service title and settlement services company, serving real estate companies, corporations, and financial institutions in support of residential and commercial real estate transactions. Headquartered in Mount Laurel, NJ, the Title Group is a nationally managed family of companies operating as a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (http://www.anywhere.re/)  (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng)

The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures.  Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey.  With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.

At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report (https://assets.website-files.com/633f08923c4c519693723aa5/63f7690462db639dcd8b18de_Anywhere%20CSR%20Report%202022.pdf) .

You’ll find our commitment to diversity reflected in our achievements:

• Recognized as one of the World’s Most Ethical Companies since 2011.

• Anywhere has also been designated a Great Place to Work since 2019.

• Recognized by Fortune as one of America’s Most Innovative Companies.

• Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.

With a diverse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us.