Job Information
Robert Half Desktop Support Analyst in Philadelphia, Pennsylvania
Description
We are offering a long term contract employment opportunity for a Desktop Support Analyst in the education sector, specifically within a university setting, located in Philadelphia, Pennsylvania. This role involves providing technical support on various software and hardware systems used within the institution.
Responsibilities:
• Operate and maintain control panels used for room management systems such as switches and DSPs.
• Provide support for computer log-in systems, ensuring seamless access for users.
• Manage and troubleshoot issues related to projectors and other presentation equipment.
• Utilize Zoom and other digital platforms to facilitate remote learning and conferencing.
• Differentiate support provided for instructional classrooms and separate conference rooms.
• Regularly liaise with program offices and other stakeholders, ensuring their technology needs are met.
• Offer technical support for Dell Technologies and Microsoft products used within the institution.
• Troubleshoot and maintain other technology systems as required.
• Regularly update and maintain accurate records of all customer interactions.
Requirements • Bachelor's degree in Information Technology, Computer Science, or a related field
• Proven experience as a Desktop Support Analyst or similar role
• Familiarity with DSP and Dell Technologies
• Experience with Microsoft Office Suite and Zoom
• Knowledge of various projectors and their operation
• Strong problem-solving abilities
• Excellent communication skills, both written and verbal
• Ability to multi-task and prioritize effectively
• Ability to work independently and as part of a team
• Willingness to stay updated on the latest industry trends and technologies
• Professional certification (e.g., CompTIA A+) is a plus. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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