NHS Human Services, Inc.

Provides the supervision of contractor performance of approved Contractor Connection contractors in geographic district; serves as a liaison between contractors, client and Contractor Connection; assists with implementing expansion of Contractor Connection programs. Bachelor degree in business administration, management, construction or a related discipline; or an equivalent combination of education At least 5 years of progressive management experience. Familiar with residential and commercial construction, restoration means and methods. Ability to interpret contract terms and conditions. Basic construction estimating skills. Ability to inspect completed work and determine conformance with contract requirements and standard business practices. Ability to analyze and resolve problems while maintaining a spirit of cooperation and teamwork. Highly proficient computer skills, (Windows, Microsoft Word, Excel and working knowledge of property estimate software programs). Excellent communication skills (written, verbal and listening) and presentation skills. Good organizational and interpersonal skills. Demonstrated ability to manage multiple projects or contractors concurrently under minimal supervision. Tact and diplomacy. Strong relationship/leadership/team building skills. Strong time management abilities. Previous experience in the construction industry. Insurance property loss adjusting experience helpful. Will have frequent interaction with contractors and clients. Familiar with claims process. Provides overall supervision of contractor performance and work product in district. Monitors time frames for handling of assignments by each contractor. Provides data review, analysis and monthly reporting of individual contractor and district performance results. Performs in-person Quality Review Meetings with contractors to review performance measurements and address any areas of concern. Assists with resolution of disputes that arise between the insured, the insurer and the contractor; maintains and improves relationships with all team members. Facilitates responses to questions any party may have regarding district assignment activity, processes, procedures, etc. Assists with locating contractors for participation in Contractor Connection network. Performs site visit review and evaluation for new contractor applicants to confirm facility requirements, capabilities, etc. Schedules contractor staff training sessions for new and existing contractors where required. Assists all internal departments where required. Maintains overall knowledge of Contractor Connection business model. Upholds and projects the public image of the Company. Participates in special projects or performs duties in other areas as requested. Upholds the Crawford Code of Business Conduct and Ethics at all times.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities