Job Information
Safran Customer Support Manager OAM in Peachtree City, Georgia
Customer Support Manager OAM
Company : Safran Aerosystems Services
Job field : Customer services and support
Location : Peachtree City , Georgia , United States
Contract type : Permanent
Contract duration : Full-time
Required degree : Bachelor's Degree
Required experience : More than 5 years
Salary range : Base salary $86,593 to $113,600 annually-may vary based on factors like experience
# 2024-141896
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Job Description
The CSM is accountable for the OAM customer satisfaction. Defines the context and expected actions for ensuring customer satisfaction & adherence to the contract. The CSM OAM is the focal for the Airframer. Share Customer voice to SAO stakeholders. Lead daily operational support & share customer's difficulties / expectations within Safran; act as a facilitator /coordinator/ point of escalation in the resolution of issues and ensure proper follow-up with customers. Responsible for in-service operational performance and related contractual commitments, under BU/Division accountability. Produce, analyze and share KPI internally (customer dashboard, SF) and towards Customer. Monitor Safran Aerosystems Services (SAS) performance and identify contributors to low performance. Liaise and define with internal stake holder (as Division PM, or other CSS departments) action plans internally and report progress towards Customer. Organize regular reviews with customers such as performances reviews (spares delivery, respect of repair Shop Processing time, feedback on current issues…). Escalate issues to the appropriate level. Be in support of credit manager for cash collection effort as needed. Oversee contract application as for example performance claims. Produce, analyze and share KPI internally and report to Airframer (as per contractual requirement i.e. SSC/PSAA). Based on operational issues, identify and ensure action will be run by BU/other departments to recover performances/solve issues.
Complementary Description
Job Requirements
The position requires a Bachelor's degree (or foreign equivalent) in Engineering, Aerospace Engineering, Business Administration or a related field and two (2) years of experience in the job offered or the MRO market in the aerospace industry. In lieu of a bachelor's degree, the employer will accept five (5) years of previous work experience as stated. All stated experience must include: supply chain lifecycle; project management; reading and translating technical documentation; and Microsoft Office, IT Tools including enterprise resource planning (ERP), datamining software and Pack Office. Must be able to travel up to 10%.
Specificity of the job
up to 10%
Locate your future workplace
101, World Dr, Peachtree City, Fayette County,GA 30269
Peachtree City
Georgia United States
Copy Address
92,000
employees worldwide
27
Number of countries where Safran is located
35
business area families
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Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.