Job Information
Concentrix Associate, People Solutions Center in Pavas, Costa Rica
Job Title:
Associate, People Solutions Center
Job Description
We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures
What you will do in this role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
You will be responsible for delivering assistance to employees regarding Canada Immigration and Canada Work Authorization.
Provide an excellent customer service experience to the employees/leaders reaching out to the People Solutions Center.
Analyze the concerns and the root cause of the issues.
Address the situation to grant the correct closure.
Partner with local teams to ensure an adequate treatment of the inquiry.
Keep metrics and record of the different processes performed to ensure a right service
Answer and respond the queries with employee’s Services protocol and service standards. May respond to emails, correspondence, web chat, telephone, etc. and make outbound calls as required in either English or Spanish.
Manage escalations that, due to the level of complexity of the process, may need to be escalated to other Areas of the organization depending on the situation.
Handle routine self-audits to verify information.
Organize and participate in team coordination meetings and training sessions.
Maintain a high level of confidentiality related to business or employee information protected by company policy and federal/state regulations.
Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you have:
Technical Degree or Similar studies in the HR Area (must)
Previous experience in processes for North America and/ Latin America
Customer service experience in a similar environment or IT help desk
Knowledge in tools like Workday, eStart
Effective operational proficiency or advanced English Level.
Written and verbal communication skills to provide accurate, clear and diplomatic responses to inquiries.
Research and analytical skills to review and/or troubleshoot routine situations.
Technical aptitude for navigating and instructing others on Workday processes.
Strong skills using MS Office (Word, Excel, Outlook)
It will be a plus if you have:
An additional level of Portuguese or French.
Equivalent experience in Shared Services Departments
Majority of time will be spent on feeding/reviewing the Information Systems and answering inquiries to employees and/or managers and running follow ups on the same.
What’s in it for you
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.
In this role, we offer benefits that help support your unique lifestyle:
Full-time indefinite contracts
Competitive salary and performance bonus
Possibility to work from home
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Power the best version of you!
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
#LI-remote #WAH
Location:
CRI San Jose - Jacks
Language Requirements:
English
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)