Job Information
Lucile Packard Children's Hospital Stanford Manager - IT Application Services - MyChart, Care Everywhere, and Epic Care Link (1.0 FTE, Days) in Palo Alto, California
Information Technology
1.0 FTE, 8 Hour Day Shift
At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
Job Summary
This paragraph summarizes the general nature, level and purpose of the job.
The Manager-IT Application Services- MyChart, Care Everywhere, and EpicCare Link provides service support to the user community on technology products and systems. The scope of the job includes analyzing user needs, identifying technology issues within the user community, implementing new or upgraded products or services and managing a staff of Programmers, Analysts and Customer Service Representatives.
Essential Functions
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.
Assists the Director of Application Services with the preparation of the annual IT operating and capital budgets.
Collaborate and communicate with the user community and IT staff and identify priority request/issues with organizational impact.
Deploys strategies and seeks out opportunities to improve customer service, reduce costs related to work processes and enhance vendor and consulting relationships.
Manages and coordinates application issues with primary application vendors, such as Meditech.
Manages and oversees the planning, designing, implementing and documenting of all system upgrades to existing applications or application issues. Oversees development and implementation of roll-out plans to include coordination of all impacted departments/areas and training of users.
Manages the activities of outside consultants contracted for implementation support, report writing or application development.
Manages the development and implementation of all systems to ensure execution of strategies and goals.
Manages and directs the resources and activities of the staff including setting priorities and managing assignments.
Provides recommendations, information and guidance to management on new applications and/or enhancements to improve productivity.
Minimum Qualifications
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's degree in a work-related discipline/field from an accredited college or university.
Experience: Five (5) years of progressively responsible and directly related work experience.
Preferred: At least one (1) active Epic certification
Knowledge, Skills, & Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
Ability to foster effective working relationships and build consensus.
Ability to research and interpret relevant regulations, guidelines, and standards.
Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.
Ability to strategize, plan and implement change.
Ability to supervise, coach, mentor, train, and evaluate work results.
Knowledge and understanding of IT technical disciplines including programmers, systems analyst, and networking in a healthcare environment involving multiple applications and interfaces.
Knowledge and understanding of needs, goals, deliverables and interdependencies of various functional groups and departments in a health care environment.
Knowledge and understanding of the integration of information systems with specific organizational business needs and plans.
Knowledge of new technologies (in specific field) and maintain and stay abreast of updates and changes.
Knowledge of principles and practices of organization, administration, fiscal and personnel management.
Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Pay Range
Compensation is based on the level and requirements of the role.
Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.
Typically, new team members join at the minimum to mid salary range.
Minimum to Midpoint Range (1.0 FTE): $166,670.40 to $221,010.40
Equal Opportunity Employer
L ucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance. REQNUMBER: 19832-1A