Job Information
EDC ServiceNow CMDB Developer in Ottawa, Ontario
ServiceNow CMDB Developer - 000554
Posting Date: Mar 25, 2025, 9:27:15 AM
Primary Location: Ontario-Ottawa
Job Type: Permanent
Schedule: Full-time
Description
Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian businesses make an impact at home and abroad. EDC offers financial products and knowledge to help Canadian businesses confidently enter new markets, reduce financial risk, and grow their business.
When you join our team, you’ll be helping Canadian businesses learn the endless possibilities that open to them through export and help bring their vision, passion, and innovation to the world. Your knowledge and expertise will support more than 25,000 Canadian businesses and their customers in as many as 200 markets worldwide. You’ll work amongst the best and brightest in an inclusive, collaborative environment that fosters professional development and success. And you’ll know that you’re making an impact every day – for businesses, for Canada and for the people you work with.
Are you ready to make an impact? Join EDC, recognized as a Top 100 and Top Family-Friendly Employer, as we take on the risk so Canadian businesses can take on the world. #LI-Hybrid
Team & Job Overview
The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC:
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization.
Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade.
Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.
The Service Delivery & Resiliency team at EDC focuses on enhancing technology accessibility for consumers by promoting continuity and resiliency, enhancing observability in the environment, and fostering positive relationships with business lines to improve their technology experience.
The team is responsible for the managing and maintaining the configuration management database for all of EDC’s assets.
The team is seeking a skilled and detail-oriented professional to join our team as a ServiceNow CMDB Developer. In this role, the successful candidate will be responsible for developing workflows within the ServiceNow Configuration Management Database (CMDB), creating and maintaining discovery processes, and ensuring that Identification and Reconciliation Engine (IRE) rules are accurate and effective. Additionally, the role will be responsible to create dashboards to monitor and assess the health of the CMDB.
Key Responsibilities
Work closely with the configuration management product owner to ensure accurate and up-to-date data within the CMDB.
Create workflows for discovery, data integration, and reconciliation.
Know and be able to implement Best Practices for ServiceNow CMDB.
Strong knowledge on how to resolve issues related to CMDB functionality and integrations.
Screening Criteria
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
Minimum of 7 years of experience in IT development.
Minimum of three years of experience in ServiceNow development and CMDB management.
Proficiency in ServiceNow development, including scripting, workflows, and integrations.
Certifications: ServiceNow Certified Application Developer (CAD) or similar certifications.
Expert-level system analysis and problem-solving skills, with the ability to troubleshoot hardware, software, and infrastructure components issues.
Assets
Strong verbal and written communication skills to collaborate with various teams.
Ability to analyze and resolve complex issues.
Prior experience with CMDB and IT Service Management (ITSM) processes.
Experience in working in the Agile methodology.
Bilingual in both official languages (French and English)
Compensation Details
- Systems Analyst - Tech Ops 18: Salaries typically range from $94,664 to $126,218 annually, based on qualifications and experiences, plus a performance-based incentive
Location
Export Development Canada is a hybrid work environment.
This role may be performed from EDC’s headquarters in Ottawa, or from the Community Hub in Toronto, Mississauga, Montreal, Laval, Brossard, Vancouver, Halifax, or Calgary.
Relocation assistance is available for eligible candidates.
EDC's Commitment to Employment Equity
EDC is committed to employment equity and achieving a diverse workforce. EDC actively encourages applications from women, Aboriginal peoples, visible minorities, persons with disabilities and members of the 2SLGBTQI community. If selected for an interview, please advise us if you need any special accommodation.
How to apply
Only candidates selected for an interview will be contacted. : Application deadline : Apr 4, 2025, 11:59:00 PM Candidates must meet the requisite government security screening requirements. :
Req ID: 000554