Job Information
Crescent Hotels and Resorts Banquet Captain in Orlando, Florida
Description
Responsible for efficiently serving food and beverage in warm, cordial, courteous and professional manner at assigned banquet functions. Manage and direct all banquet servers and bartenders.
ESSENTIAL DUTIES
Meet with the Banquet manager and go over events for the day
Check room(s) and make sure everything matches the BEO
Place a demo setting on table, close to the service entrance for all staff to see
Check and make sure all supplies are available
Conduct a Pre-meal meeting no later than 15 minutes after staff arrives
Give station assignments and opening/closing side-work to all the servers
Make sure all staff is on time, well dresses/groomed with the proper nametag
All functions must be set 15 minutes prior to scheduled start time
Make sure all bartenders have their alcohol
Make sure all cashiers have their money
Meet with the contact and go over all the function details always offer a beverage at the end of the conversation
Once the guests start arriving servers must be in the room to greet and assist them with their napkins (Lap napkins)
Servers must check with guest at each table to make sure they don’t have any special dietary needs/requests
Make sure the staff finishes the closing side-work before they leave
Make sure you order supplies for next day
Complete stewarding requisitions for next day
Complete all captains’ report for all functions
If bars were used, do a complete count and post in bar log
Print banquet checks, fill out the banquet re-cap and distribute copies to Catering, Night audit, and F&B Director
GENERAL DUTIES
Know your work schedule and follow it with reliability
Work cooperative and friendly manner with fellow employees
Maintain professional attire and personal hygiene
Maintain a clean, neat and orderly work area
Perform your job according to standard operating procedures
Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook
Implement management company and hotel’s safety and emergency policies and procedures (i.e. evacuation, firs aid, etc.) to include removing all safety hazards, following company’s OSHA Hazcom program, safe lifting techniques
Utilize protective equipment, when applicable
Promptly reports substandard (unsafe) conditions to supervisor
Promptly reports accidents, injuries, property damage or loss to supervisor
Keeps accurate communication flowing freely among all departments
Inform management promptly of any work related problems or guest complaints
Practice “CARE Hospitality” and provide guest satisfaction
Promote the hotel through goodwill, courtesy and positive attitude
Attend all schedule training classes and meetings
Train other employees as directed by management
Continue to learn and grow in your position
Perform any reasonable request as assigned or directed by management
Provide for safe work environment by following all safety and security procedures and rules
Arrange for reasonable accommodations for person(s) with disabilities
Assist person(s) with a disability
Comply with all applicable federal, state and local laws and ordinances as they apply to the hotel, guests and employees
SUPERVISORY RESPONSIBILITIES
- All Banquet staff including Banquet Servers and Set-Up
QUALIFICATIONS/SKILLS
Must be computer literate
Must be flexible enough to work any shifts including evenings, weekends and holidays
EDUCATION AND/OR EXPERIENCE
High School Diploma or equivalent required
Minimum of 2 to 3 years experience as a Banquet Captain in a hotel or resort of similar size required
LANGUAGE SKILLS
- Able to communicate accurately and effectively in verbal and written form with guests and employees so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)