NHS Human Services, Inc.

Summary

Responsible to select, coordinate and develop staff to support service lines. Provide facilitation, protocols and policies to support exceptional patient care and safety. Continue progressive understanding and management of service lines and provide support and training for evidence-based protocols and procedures. Maintain equipment and manage fiscal budget. Maintain documentation of services and care. Working manager who provides to support clinical needs of the unit.

Job Duties

All duties are the essential functions of this job. • People and Culture: Demonstrates leadership in employee resource management, healthy and productive department work culture and supervisor of standards of performance and behavior. Create the vision for staff and the framework for services, promotes goal alignment, employee engagement and integration with the team, along with change and conflict management strategies and solutions. Is a good listener and follows through to positive outcomes desired. • Quality: Demonstrates a priority for process management to align with positive patient outcomes and safety. Uses applicable process improvement tools and methods to continuously improve safety and outcomes within department and across the organization. Continuously learning and modifying processes to grow self and the team, while developing stakeholders to align with change, strategic goals and performance improvement initiatives. Will be responsible to collaboratively manage projects. • Customer Service: Demonstrated passion for patient/resident centeredness with service. Aligns services, processes and procedures to meet service excellence for patients/residents as well as internal and external customer, vendors and payers. Work with service recovery as well as written and verbal communication from team towards all internal and external customers. Uses service framework in alignment with organizational directives. • Growth and Facilities: Drives process improves for efficiency to reduce expenses and increase revenue. Uses systems thinking and collaboratively provides for and supports the marketing of the department and organization. Demonstrate knowledge, understanding and compliance with all regulations set by external regulatory agencies and internal policies. Manages self and is flexible and able to quickly adapt to and lead change. • Finance: Demonstrates the ability to plan, execute and monitor departmental financial functions. Works with director in preparing and managing budget, resources and assets. Assists in measuring and monitoring the success metrics for the assigned departments. • Community and Relationships: Demonstrate capacity of connecting with and serving the community and partners with the services of the organization both internally and externally. Supports the mission, vision and demonstrates the values of the organization. Builds trust and cultivates relationships both ethically and professionally. Communicates inclusively and collaboratively with all stakeholders.

Required Education and Experience

• Licensure as RN in Minnesota or eligibility for same. Baccalaureate degree required• Minimum of one-year experience as circulating nurse, procedural care nurse, or completion of AORN Periop 101 coursework.• Must have at least five years of healthcare experience, hospital experienced preferred. • Minimum of one-year experience in a previous leadership or supervisory position. • BLS and ACLS certification required.

Additional Eligibility Qualifications• High degree of written and verbal communication with the public, clients, families, medical staff, ancillary departments and administration. • Diversified job requiring sustained mental effort and ability to deal with stresses related to interpersonal relationships. • Must possess highly developed division planning and problem-solving skills. • Must be able to deal with deadlines and prioritize appropriately. • Expertise with computer-based data • Customer/Client Focus • Ethical Conduct • Personal Effectiveness/Credibility • Teamwork Orientation • Technical Capacity • Time Management • Quality and Safety focused

Position Type/Expected Hours of Work Exempt 80 hours per pay period and may require some flexibility.

Supervisory Responsibility Provide Leadership to the Department which will include oversight/supervision to licensed and non-licensed personnel. Must have knowledge of the Chain of Command and the facilities Emergency Disaster Preparedness processes with the ability to respond and or implement if the need arises.