NHS Human Services, Inc.

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

VP, Implementations and Conversions

What does a successful VP, Implementations and Conversions do at Fiserv?

As the VP, Implementations and Conversions, you will play a critical role as the leader of the Conversions and Implementations organization for our Issuer Solutions business. This position is responsible for leading projects from beginning to end, participating in Discovery, Data Spec Review, Software Development, System Configuration, Testing, Project Management & Implementation.

What you will do:

• Provide leadership and guidance to a large team (100+ Employees and Contingent Workers). This includes, leading, mentoring and managing ongoing performance of the team while driving the desired culture and org structure to meet current/future client and business needs

• Develop a comprehensive strategy and roadmap for client conversions and implementations with a strong focus on delivering exceptional client-facing support

• Lead a team of project managers and specialists in planning, executing, and monitoring the conversion and implementation projects, while also ensuring seamless client communication and support throughout the process

• Manage and allocate resources effectively to meet project requirements, ensuring that client needs and expectations are consistently met or exceeded

• Conduct risk assessments and develop mitigation strategies to address potential barriers or challenges during the conversion and implementation process, with a specific focus on minimizing client impact and maintaining satisfaction

• Collaborate with senior leaders to establish and align strategic goals and objectives for conversion and implementation projects, while also considering the impact on client relationships and satisfaction

• Drive continuous improvement by identifying opportunities to optimize systems, processes, and workflows to enhance operational efficiency and effectively address client needs and requirements

• Stay current with industry trends and emerging technologies relevant to conversion and implementations, particularly focusing on solutions and techniques that enhance client-facing support and satisfaction

What you will need to have:

• 10+ years of experience successfully leading complex conversion and implementation projects in a senior-level role, with a strong emphasis on client-facing support and satisfaction

• 10+ years of project management skills with a track record of delivering projects on time, within budget, and meeting project objectives

• Ability to travel up to 25% of the time

• Bachelor's degree in a related field or an equivalent combination of education, military, and work experience

What would be great to have:

• 10-15 years minimum in Project Management, Payment Industry, and/or Fiserv platform experience

• Experience with and knowledge of FD platforms (FD Optis) and products/services

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.