NHS Human Services, Inc.

Job Summary:

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities for all. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

At Delta Dental, we celebrate our All In culture. It's a mindset, feeling and attitude we wrap around all that we do -- from taking charge of our careers, to helping colleagues and lending a hand in the community.

Position Description

Manages financial performance, client retention, and contract management across health plan markets.  

Primary Job Responsibilities

• Leads achievement of overall P&L target(s) for Government Programs health plan-related business and client-aligned financial performance goals. 
• Interviews, hires, trains, develops, and evaluates staff to meet corporate, team, and individual retention goals and objectives. 
• Maintains meaningful and value-driven relationships with clients, vendors, agents, consultants, community stakeholders, and internal staff. 
• Acts in a consultative role to review, implement, and pilot innovative product/service offerings unique to Government Programs.
• Analyzes market performance and identifies operational deficiencies/issues and creates scalable solutions.  Provides regular updates to senior and executive management on issues affecting sales and retention.
• Builds and maintains relationships with key decision-making individuals at each client/prospect to ensure retention of current client base and development of new opportunities, including regular engagement via individual calls, meetings, benefit conferences, entertainment, and special events. 
• Develops strategies and executes associated tactics to acquire new Government Program business.  
• Drives creation of short- and long-term strategies, goals, and objectives that support broader corporate strategy.  Actively assesses and realigns business area focus and design as needed to meet core strategic goals.  
• Hands-on involvement in implementing network, product, and service development strategies customized for different lines-of-business and programs.
• Develops, reviews, and presents data to demonstrate value of Delta Dental through product innovation, unique service offerings, enhanced benefits, cost savings, and other markers important to the client and their respective program(s).
• Participates in business and professional organizations to develop relationships and improve knowledge base.

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.