Job Information
UnitedHealth Group Patient Care Coordinator Sr -Oconomowoc, WI in Oconomowoc, Wisconsin
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Supports patient care delivery in the areas of patient reception, scheduling, insurance verification, payment processing for campuses with hospital and medical group departments.
This position is full-time. Employees are required to have flexibility to work any of our 2-week rotation shift schedules during our normal business hours of a 24/7 service. It may be necessary, given the business need, to work occasional overtime. Our office is located at 791 Summit Ave, Oconomowoc, WI 53066.
We offer 6 – 8 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.
Primary Responsibilities:
Demonstrates a high level of performance in the Patient Access Center employee role and effectively establish, prioritize, and balance the various duties of both the lead and employee roles
Provide first level support to the Patient Access team
A technical professional who assists with the development and tracking of department metrics and will provide reports and updates on care access or patient access activities
Responsible for the monitoring of daily operational functions of the Access departments and will have daily interaction with patients and customers of ProHealth Care and must have demonstrated excellent customer service skills
Provides instruction and guidance to the Access team members to improve efficiency, quality, and productivity
Serves as a resource for staff, which includes when other department leadership members are not present
A Subject Matter Expert who provides education / training to staff to support and enhance department goals and the patient experience
Monitors the call and EPIC queue volumes and onsite patient volumes to ensure timely customer response, troubleshooting any issues or problems throughout the day to obtain resolution
Monitors and reviews the work of others and reports non-compliance and / or performance concerns to department leadership
Assist with escalated communications and onsite patient concerns; provides coaching and resolutions to team members in a timely manner
Comprehends and verbalizes processes and procedures of the department
Identifies system and workflow improvements to enhance the team’s efficiency
Analyzes problems and provides correct information and solutions
Assists with department orientation and training of staff
Maintains a high-quality work environment so other team members are motivated to perform at their highest level
Establishes and maintains effective relationships with team members
Assists with access operations team scheduling.
Assists with department staff meetings and agendas
Performs a variety of tasks and assignments including special projects
Practices active listening skills
Change Agent that supports the growth of the department
Excellent Communication skills
Working team member assisting with incoming and outgoing duties and other daily ancillary tasks for Access departments
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher)
2+ years of customer service experience in a hospital/clinic setting
2+ years of previous customer service experience in an office setting or professional work environment
2+ years of experience with Microsoft Office Products
Must be 18 years of age OR older
Ability to work a variety of shifts to support a 24-hour operation system
Preferred Qualifications:
Experience in a medical office or hospital admitting/registration office
Knowledge of medical terminology
Experience with electronic medical records system
Soft Skills:
Excellent customer service skills
Excellent written and verbal communication skills
Demonstrated ability to work in fast paced environments
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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