Job Information
ManTech Senior Systems Administrator in Norfolk, Virginia
ManTech seeks a motivated, customer-oriented Senior Systems Administrator to join our team in Norfolk, VA. This is onsite position .
Responsibilities include but are not limited to:
Maintain and troubleshoot Windows servers and workstations, both onsite and remote
Perform Windows system administrative support to include adding and removing users, installing software and monitoring systems
Maintain domain controllers, file servers, application servers and other cloud resources
Properly receive and triage customer incidents in the ticketing system
Follow standard operating procedures to accurately log all tickets within the ticketing system
Perform remote troubleshooting through diagnostic techniques
Properly escalate unresolved tickets to the next tier of support
Engage with customers throughout the process and follow up to ensure proper incident closure
Ensure quality and productivity standards are maintained while meeting customer timelines
Assist in configuring baseline switches, routers and PCs being prepared for deployment
Coordinate equipment preparation and shipping, confirm customer receipt, and validate inventories
Perform remote site surveys and identify requirements for hardware and cabling
Up to 10% local travel
Minimum Qualifications:
5+ years of related experience as a System Analyst/Administrator or similar role
Appropriate DoD 8570 Level II Security + certification
Experience with network and patch management
Knowledge and understanding of system security, data backup/recovery, and network monitoring
Ability to troubleshoot and problem solve issues to resolution
Preferred Qualifications:
Bachelor's Degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution
ITIL 4 Foundations certification
Microsoft Certified Solutions Associate (MCSA)
Excellent customer interaction with a focus on positive service support
Clearance Requirements:
Top Secret-SCI clearance adjudicated within the last 6 years
Willing to submit to a CI Polygraph if selected by the customer
Physical Requirements:
Must be able to remain in a stationary position 50%.
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Often positions self to maintain computers in the lab, including under the desks and in the server closet.
Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at careers@mantech.com and provide your name and contact information.