NHS Human Services, Inc.

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Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

FIS are on a really exciting journey re-engineering our core payments platform to be more cost effective, scalable and cloud ready utilizing the latest cutting-edge technologies. This journey will require the very best engineering talent to get us there as it's not just a technical change, it's a cultural change as well.

What you will be doing

- Creates and updates User Documentation and/or online help for the assigned project according to BU documentation

requirements and standards.

- Maintain the document/content upto date and embed into our operations, training courses, etc.

- Creates clear and concise documentation for projects based on the client/BU requirements.

- Conducts interviews with SMEs to understand new features and gather information for documentation.

- Takes ownership of the documentation requirement of associated Scrum teams.

- Researches and translates complex information into manuals and/or web-based documents for nontechnical and technical

users.

- Provides inputs to improve and standardize processes.

- Recommends formats responsive to technical and customer requirements.

- Produces products that conform to the company documentation and quality assurance standards.

What we are looking for

- 4 to 10 years of experience in core technical writing

- Impeccable verbal and written English language skills

- Bachelor's Degree in relevant field of study, or equivalent of education and experience

- Authoring tools: MadCap Flare, RoboHelp, MS Word, FrameMaker

- Knowledge and experience in working with Agile Methodologies

- Excellent interpersonal and communication skills;

- Excellent ability to understand complex scenarios and document them;

- Ability to take initiatives and work independently or within a team.

- Excellent problem solving and analytical skills.

- Ability to excel in high pressure situations

- Good to have knowledge and understanding of financial, operational and business processes

Good to have

- Knowledge of Content Management Systems is a plus.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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