Job Information
Allied Universal Scheduling Supervisor in New York, New York
MSA Security®, An Allied Universal® Company, is a leading global provider of high consequence threat solutions. We offer customized and innovative security solutions developed and executed by a team of experienced professionals. We deploy more than 800 K9 Detection Teams nationwide to mitigate the explosive and active shooter threats. Our patented SmartTech® solution provides instant, remote X-ray screener support from FBI-trained bomb technicians. At MSA Security, we take pride in hiring professionals with diverse backgrounds in law enforcement and military service. Start your phenomenal career with us today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time K9 handler jobs and other roles!
MSA Security, an Allied Universal® Company, is hiring a Scheduling Supervisor. The Scheduling Supervisor will be responsible for all Scheduling and Administrative duties for their assigned clients. This position reports directly to the Scheduling Manager and will perform as the day-to-day supervisor overseeing the department to ensure Scheduling Representatives are properly implementing best practices and effectively completing the scheduling process.
RESPONSIBILITIES:
Manage the planning and communication of the weekly shifts to cover all posts in the assigned region
Responsible for supervising the daily functions of the scheduling staff
Be proficient with all forms of communication to include emails, phone calls and text messages to effectively communicate with employees regarding scheduling
Manage scheduling needs for complex accounts; analyze daily, weekly, and monthly reporting trends, to proactively anticipate additional staffing requirements for the client
Maintain employees’ hours & shifts into Scheduling database
Correspond calls & emails from employees regarding their availability; make appropriate scheduling changes as they are received
Track and maintain employee cancellation & refusals for accepting posts
Schedule required training and maintain employee vacation schedules
Manage escalated client requests or complaints to ensure issues are being rectified in a timely manner; make independent decisions to accommodate a client request that might be outside of the normal approach
Maintain telephone contact with clients as necessary
Use best judgement to determine strategic employee placement based on client needs
Establish rapport with Handlers and Operatives to develop strong working relationships, which will help during busy periods or times when last minute requests are made
Collaborate with Human Resources on matters including but not limited to personnel information, incident tracking, and disciplinary action
Provide input in the management of credentials
Address tardiness of employees and coordinate disciplinary actions with relevant supervisors
Address daily call outs and process of locating replacements for the shifts
Coordinate daily schedule adjustments in a timely fashion
Collaborate with field supervisory staff in order to establish best practices
Ability to make fast scheduling decisions as changes and adjustments occur
Ability to collaborate with employees involved from both scheduling and additional departments
Work with Sales Department to determine ability to support prospective client requests; creatively find solutions without “adding more resources” being the only answer
Provide input on staffing and recruitment needs, focused on specific areas, times, clients, etc. Build a case where and why additions to staff are needed
Assume leadership role on behalf of Scheduling on Company-wide initiatives (e.g., reducing the number of Callouts, tracking overtime, tracking Call-Ins, etc.); gather input from all Scheduling groups, summarize, and share with larger group
Represent MSA when dealing with Scheduling Vendor (EPAY); negotiate, leverage, and manage relationship recognizing the importance of the issue to the company
QUALIFICATIONS:
Must possess one or more of the following:
High school diploma or equivalent with a minimum of four (4) years of scheduling experience
Associate’s degree in Business, Criminal Justice, Management, or related field of study with a minimum of two (2) years of scheduling experience
Bachelor’s degree in Business, Criminal Justice, Management, or related field of study
Minimum of three (3) experience in a supervisory role
Exceptional organizational skills
Strong attention to detail
Demonstrated ability to make independent decisions quickly; to reprioritize importance of issues and to resolve issues in order of importance
Ability to follow up and work independently
Ability to work in a fast-paced environment; effectively manage multiple priorities simultaneously
Knowledge of Microsoft Office Suite with the ability to create and analyze reports, as necessary
PREFERRED QUALIFICATIONS:
Knowledge of Scheduling or Scheduling software
Prior experience working in a complex staffing environment
Prior experience working with explosive detection canine handlers and/or knowledge of the region and client sites
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
401(k) plan, subject to eligibility requirements
Paid time off offered at an accrual rate of 4.923 hours bi-weekly
Eight paid holidays
Employee Assistance Program
Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…
Pay $72,000 - $77,000 per year
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .
Job ID: 2024-1230851
Location: United States-New York-New York
Job Category: Management, MSA