Job Information
RWJBarnabas Health Front Desk Coordinator in New Brunswick, New Jersey
Front Desk CoordinatorReq #:0000152033
Category:Billing/Collections/Registration
Status:Full-Time
Shift:Day
Facility:RWJ New Brunswick
Department:Plum St. Imaging
Location:
10 Plum Street, 10 Plum Street, New Brunswick, NJ 08901
Job Overview:
The Coordinator is responsible for maintaining administrative, scheduling, and patient access responsibilities for the department. The Coordinator manages the clinical and patient scheduling of appointments and procedures. Obtains pre-certifications and verifies insurance for patients. Communicates to patient and clinical staff in a professional and courteous manner via phone, email, in-person, etc. Assists the clinical staff in administrative functions.
Qualifications:
Required:
High School diploma or equivalent
Minimum of 3 years in a healthcare setting
Scheduling Requirements:
Day Shift
Rotating weekend and holiday schedule
Full-Time
Essential Functions:
Greets and welcomes patients as they arrive at the imaging center
Conducts patient intake by checking IDs, ensures patient safety, and takes a medical history verbally, via medical chart and assessment of patient
Determines and accommodates patient s age-based care needs and provides appropriate age-based patient/family education related to procedure
Schedules appointments and manages the appointment calendar
Answers phone calls and responds to patient inquiries
Processes and verifies insurance information
Maintains patient records and ensures they are accurate and up to date
Assists with administrative tasks such as filing, faxing, and scanning documents
Communicates with all members of the health care team, patients, and families
Utilizes therapeutic communication skills with patients and family members
Reports data collected and observed to RN immediately
Observes patient confidentiality
Completes special projects of the Director or other department supervisors/managers in a professional manner
Follow HIPAA guidelines to ensure patient privacy and confidentiality
Other Duties:
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
RWJBarnabas Health is an Equal Opportunity Employer