NHS Human Services, Inc.

JOB REQUIREMENTS: This position is a remote/field position. Travel is required. Must resides within the U.S. and able to work EST/CST work hours. SUMMARY: Responsible for managing and coordinating the investigation processes to serve enterprise/brand Investigative Services business. This responsibility includes; serving as the technical expert for causation specialists, leading team members and managing resources to achieve team goals and objectives supporting enterprise and corporate claims business goals. Sets annual unit business goals, monitors production, business activity, and develops metric reports ensures business process timelines are met. Establishes roles and responsibilities while maximizing use of employee talent. Assists and monitors workloads, acts as liaison between the department and other claims functions, establish team goals, procedures, and strategies. Manages and assists with coordination of external vendors. Assists with validation of investigation results through compensability decisions. This position will still perform causation analysis, and supports a field case load. Supports ISU Director as requir ed and directed. RESPONSIBILITIES/TASKS: * Primarily manages technical exempt and general non-exempt staff members. * Responsible for reviewing the work produced by team members. * Conducts a reasonable field caseload as performed by Sr. Causation Specialist * Assess various machinery and operations in evaluating and establishing negligence and 3rd party liability for subrogation process. * Partnering with assigned claims professional, responsible for assessing client\'s industrial hygiene, including equipment maintenance and calibrations, pre-survey studies and research, completion of technical field evaluations and final reports. * Evaluate employees to ensure the best utilization of unit talent and conducts required performance evaluations. * Communicate and collaborate with all of the various enterprise/brand departments/teams. * Lead the development of Causation team goals, objectives, processes, procedures, and systems. * Participates and as requested leads with annual departmental budget, monitors budget and identifies budget discrepancies. Researches the causes and makes recommendations. * Identifies team-staffing needs and takes necessary measures to ensure appropriate levels of service. * Consistently monitors workflows to maximize efficiency. * Maintains an acceptable level of service and customer satisfaction and retention. * Evaluate training needs, develops training plans and ensures implementation. * Ensure efficient and effective use of company resources, evaluates processes and procedures, and develop new procedures. * Apply up-to-date technical knowledge of Causation investigation analysis process. * Ensures maximum team effectiveness through coordination of team functions/activities and streamlining processes to minimize duplication of efforts and promote team efficiency. * Mentor employees and growth opportunities for team. * Provide guidance and advice when required or necessary and encourage/motivate employees in their daily efforts. * Participate in ISU programs as a strategic partner that supports the Company plan. * Represent company in community and industry, programs and conferences. * Support technical knowledge and expertise in the causation investigation program. * Conduct thorough peer reviews of reports to ensure accuracy, consistency, and adherence to organizational standards, providing constructive feedback to enhance the quality of deliverables. * Maintain confidentiality. Supervisory: Directly manages exempt and non-exempt staff. Assists with managing the department in the Directors absence. Carries out responsibilities in accordance with company po To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjczNTUyLjg3NzBAYWZncm91cGNvbXAuYXBsaXR YWsuY29t ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjczNTUyLjg3NzBAYWZncm91cGNvbXAuYXBsaXRyYWsuY29t