NHS Human Services, Inc.

DMV SERVICES SUPERVISOR

APPROXIMATE ANNUAL SALARY - $49,047.12 to $72,119.52 PAY GRADE: 31

For more information on benefit and retirement programs, please see the sections below.

In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.

JOB INFORMATION

Work Type: A Permanent, full time vacancy

Department: Motor Vehicles (http://www.dmvnv.com/index.htm)

Division: Field Services

Location: Las Vegas, Boulder City, Indian Springs, Jean, Henderson

Job Class Code: 11.422

RECRUITMENT INFORMATION

Announcement Number: 47923

Open to current classified employees in the specified Division, with at least 6 months of continuous, full-time equivalent service.

Posted 07/01/2024

Close Date: 07/08/2024

Recruiter:

NORA JUAREZ-SERRANO

Phone: (702)486-8612

Email: njuarezserrano@dmv.nv.gov

Applications accepted for another 5 Days 0 Hrs 41 Mins

The Position

DMV Services Technicians provide customer services associated with driver's license, vehicle, and business occupational licensing programs including licensing drivers; issuing identification cards; registering and titling vehicles; issuing occupational business licenses; and processing reinstatements.

Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action. This recruitment will be used to fill multiple vacancies as they occur within the Field Services Division, these positions are primarily located in the Las Vegas geographical area and are dedicated to customer service and the delivery of DMV programs and voter registration to the community. DMV Field Services Supervisors are responsible for overseeing refunds and fee overrides, monitoring Emission Control (EC-18) forms, confirming the forms are processed correctly and forwarded to the Compliance Enforcement Division. Reviewing technician errors and confirming they are forwarded to the appropriate supervisor. Supervisors respond to radio calls and assist other supervisors on staff as a backup when needed. Monitor the Queue desk on a rotating schedule and assist with customer concerns inside and outside of the building. Oversee plate inventory and communicate with customers regarding personalized plate orders. Ensure mail is routed to the correct destination within the office. Oversee Nevada Live and Driver's License Reinstatements confirming transactions are completed correctly, and documentation is sent to Carson City. Oversee coaching of new hire employees. Supervisors are encouraged to keep up the morale of the office as changes occur. Spend one on one time with team members and provide evaluations in a timely manner to encourage development. Oversee drive examiners and Medical Drives. Ensure timesheets are submitted with accuracy and on time.

Under the authority of NRS 239B.010.1(b), the DMV utilizes NRS 205.4605 - 205.810, NRS 293.504, NRS 293.5045, 6 CFR 37.45, 49 CFR 1572.103, and 49 CFR 384.228 as criteria to obtain a FBI fingerprint clearance check on current and prospective employees. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. * THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE.*

To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/

To Qualify:

In order to be qualified, you must meet the following requirements:

Education and Experience (Minimum Qualifications)

Graduation from high school or equivalent education and five years of varied and increasingly responsible experience related to registration/titling of motor vehicles or licensing motor vehicle operators, one year of which was equivalent to a DMV Services Technician IV; OR two years of experience equivalent to a DMV Services Technician III.

Special Notes

In accordance with NRS 293.5045, the Department of Motor Vehicles, as a voter registration agency, shall not knowingly employ an individual in this class series who has been convicted of a felony involving theft and/or fraud. The Department of Motor Vehicles is required to comply with 49 CFR 1572.103 which provides that an agency involved in the issuance of Real ID Driver's Licenses shall not knowingly employ a person if they have been convicted of any of the felonies listed under this regulation. In accordance with 49 CFR 384.228, the Department of Motor Vehicles is required to conduct a national background check on any employee that administers Commercial Driver License (CDL) knowledge and/or skills testing, and the DMV shall not knowingly employ such a person if they have been convicted of a felony in the last 10 years or have been convicted of any fraudulent activities.

The Examination

Application Evaluation Exam

The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.

The following additional questions are part of this Recruitment

1) Please describe your experience planning, organizing, coordinating, implementing and oversight of programs and/or services, and where it was gained.

2) Please describe your experience in the coordination, organization and consensus building of a team or teams focused on the delivery of customer service, and where it was gained.

3) Please describe your experience in interpreting, explaining and applying complex State and Federal regulations, and where it was gained.

4) Please describe your experience in supervision to include interviewing and selection, delegation of work assignments, work review, performance evaluation and discipline, and where it was gained.

5) Please describe your experience in written and oral communications to include report preparation, oral presentations, letters and correspondence and policies and procedures, and where it was gained.

6) Please describe your experience in resolving conflicts, and where it was gained.

7) Please describe your experience working directly with upper management staff in different agencies, and where it was gained.

INFORMATIONAL LINKS

For more information about state employment, visit the following:

Division of Human Resource Management: http://hr.nv.gov

Public Employees Retirement System: http://www.nvpers.org

Public Employees Benefits Program: http://pebp.state.nv.us

More Benefits Information: http://nvjobs.nv.gov/Applicants/EB

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Email

Direct Inquiries or Correspondence to:

Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204TDD for the Hearing Impaired (800) 326-6868 Division of Human Resource Management Southern Nevada 7251 Amigo St, Suite 120 Las Vegas, NV 89119TDD for the Hearing Impaired (800) 326-6868

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