Job Information
Amazon Carrier Services Program Manager, Amazon Transportation Services in Nashville, Tennessee
Description
Amazon Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, and cross-functional projects and programs within Amazon Transportation Services. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management and key stakeholders on status, progress, risks and process/product changes. A key focus will be improving the experience for our transportation carriers through these initiatives.
Key job responsibilities
Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations
Work directly with external providers, customers, and partner teams to craft and deliver scalable solutions
Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery
Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate
Influence design and development of strategic processes
Work with program managers and business leaders to communicate and impact critical business initiatives
Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions
Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence
Develop efficient onboarding processes to quickly bring new carrier partners into the Amazon network
Create streamlined workflows to handle payment disputes and reconciliation with carriers
Identify pain points and friction in the carrier experience and drive initiatives to address them
Coordinate cross-functional teams to ensure seamless integration and support for carrier partners
Communicate progress, risks, and recommendations to senior leadership
A day in the life
Strong cross-team coordination, project management, and executive presentation skills are essential for success in this role. The ideal candidate will have a proven track record of delivering impactful projects so that you can drive measurable improvements for carrier partners and enhance the overall transportation and logistics operations that are the lifeblood of Amazon's business.
Basic Qualifications
3+ years of program or project management experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Preferred Qualifications
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.