Job Information
Ocean Reef Resort Assistant Guest Services Manager in Myrtle Beach, South Carolina
As the Assistant Guest Services Manager, you will be responsible for supporting the Guest Services Manager in managing front desk, bell services, and PBX operations to ensure unmatched Service Excellence for our guests.
Assistant Guest Services Manager responsibilities include, but are not limited to:
- Serves as direct support for the Guest Services Manager
- Planning, organizing, and developing the overall operations of the front desk, loss prevention, bell services, and PBX
- Promptly resolves any guest complaints or issues
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
- Anticipate the guests needs, change direction quickly and multi-task
- Ensures proper communication within the department
- Other job duties as required by Guest Services Manager, Resort Manager and General Manage
What are we looking for?
- Proven success in managing a team
- Ability to work a flexible schedule, including weekend availability
- Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases)
- Must be able to communicate clearly and professionally with guests, coworkers, and supervisors
- Proven job reliability, diligence, dedication, and attention to detail
- Responsibility, reliability, and honesty
- Teamwork and collaboration
What can you look forward to?
All team members enjoy
WEEKLY PAY!
Qualifying team members may enjoy the following benefits:
- Medical and Dental insurance
- Supplemental insurance plans (ex. Vision, Life, etc)
- Paid Time Off
- 401(k) retirement plan with company match
- Bereavement Leave
- Jury Duty Pay
- Employee Assistance Program
- David L. Brittain Scholarship Program
- Tuition Reimbursement
- Resort Accommodations Discount
- And more!