NHS Human Services, Inc.

Do you enjoy solving problems, looking at problems through a different lens, and working closely with customers to innovate new solutions to complex problems? Do you jump with excitement at the opportunity to identify trends and provide unique business solutions? Do you want to join a team where learning about a new technology or solution is part of our work every day?

The Industry Solutions Delivery (ISD) Engineering & Architecture Group (EAG) is a global consulting and engineering organization that supports our most complex and leading-edge customer engagements. Driving early-stage deliveries, enhances ISD’s technical capabilities, and partnering with others to develop approaches, innovative solutions, and engineering standards in order to set our sales and delivery teams up for success. Leveraging the principles of model, care, and coach, we provide consistent high-quality customer experience through technical and AI leadership and IP capture centered on delivery truth.

As part of the team, you will be a key leader in the largest Security team in Industry Solutions Organization, learn in a fast paced, live-site focused environment, deliver customer value with everything we do and help protect Microsoft’s enterprise customers.

The job provides an opportunity to:

• Impact on one of the fastest growing teams in Industry Solutions that is critical to the Microsoft Security strategy.

• Work in a world class team of Security Analysts, Architects, Incident Responders, and leadership that will help you grow your career.

• Be part of a dynamic Security community that will enable you to learn, collaborate, and contribute with the top minds in the industry.

You will be part of a high-performing security organization and will be in a role that is focused on customer success and satisfaction. Since we are a security team, we focus a good deal on security technologies, so the ideal candidate will have strong Cybersecurity experience addressing complex customer scenarios in delivery and/or operations capacity. What’s also super important is that you can show empathy for customers, their business outcomes, and plans, and are proficient at guiding teamwork to deliver great security outcomes for our customers.

We get to develop and run innovative Security services at extremely large scale for our enterprise customers, which presents challenges we love to solve.

If this sounds like the right environment for you, please join us.

Responsibilities

Pre-Sales Support

• Collaborates in the pre-sale process with internal stakeholders (e.g., Solution Architect, Pursuit Lead, Consulting Account Executive) by providing technical guidance, translating business requirements, or identifying possible existing or new solution offerings to help shape the deal and influence budgetary estimates. Contributes to Solution Review Meeting (SRM). Develops proposals or statement of work (SOW). Directly engages customers and internal teams to influence closing the deal. Actively involves themselves in Technical Quality Assurance (TQA) process.

• Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers.

Technical Delivery

• Follows the capacity process outlined by Resource, Insights, Capacity, and Capability (RICC) team. Maintains tools with up-to-date skills and availability.

• Leads meetings with customers/partners to identify business needs and create a vision. Uses business, industry, and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions. Engages others appropriately to understand and define customer requirements.

• Participates in project planning in projects by collaborating with other subject matter experts in identifying the current and future business value of planned solutions. Assesses technical and business risks in programs and develops mitigations. Manages their schedule and communicates with project leads. Generates and delivers Work Breakdown Structure (WBS). 

• Provides oversight and leadership on work streams or a partner team to implement solutions. Follows Industry Solutions processes in the implementation process and aligns solutions with the intent of the architecture and meeting customer/partner business goals. 

• Provide technical expertise throughout implementation process.

• Manages complex escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed.

• Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience. Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community.

Intellectual Property Management

• Acts as an ambassador in the consumption of intellectual property (IP) by identifying new intellectual property that needs to be developed or refreshed. Updates new versions of the content, reviews IP to be considered for harvest and curation and ensures it is logged for consumption. Contributes to driving a consistent approach of using and managing resources. Improves Industry Solutions offerings quality and collaborates with portfolio and solution teams by providing feedback.

Business Development

• Drives opportunities to expand or accelerate the adoption and consumption of cloud and Microsoft technologies. Collaborates, as appropriate, with peers and other teams (e.g., Sales, account-aligned team) to scale the business with existing high-stake or strategic customers, by articulating/developing value propositions of strategic Microsoft products and services. Drives innovation and digital transformation. Ensures the use of the existing intellectual property (IP).

Readiness

• Learns new technologies or services based on business demands and industry trends. Obtains relevant accreditations and certification(s) as advised by domain leadership team. Identifies certifications and readiness plans in partnership with Worldwide Learning. Leads or participates in relevant technical communities and conducts training sessions to evangelize technology and/or offerings based on availability. Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.  

Operational Excellence

• Completes operational tasks and readiness and ensures timeliness and accuracy. Follows Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines). Leads by example and guides team members on operational tasks, readiness, and compliance.

Other

• Embody our culture and values

Qualifications

Required/Minimum Qualifications

• Bachelor's degree in computer science, Engineering or related field AND 10 + years leadership experience in delivering cybersecurity projects.

Additional or Preferred Qualifications

• 12+ years leadership experience in relevant area of business.

• Experience in Microsoft security technologies i.e., Microsoft Sentinel, XDR, Azure security, data security and governance in Azure and M365

• Technical certifications based on domain/service line (e.g., Azure, Security).

• Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management).

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .