Job Information
Winn Telecom Customer Service Representative in Mount Pleasant, Michigan
Winn Telecom *is seeking a full-time *Customer Service Representative to join their team in Mount Pleasant, MI. As a Customer Service Representative, you will become a vital part of a winning team. We focus on giving our customers the best service, personal touch and keeping them connected to the world!
WHAT WE OFFER.
- Health, dental, vision, and life insurance.
- 401(k) retirement plan with company contribution.
- Paid holidays and paid time off.
- $15 per hour *with an opportunity for a$1 per hour raise *after 90 days if the employee has demonstrated proficiency in job duties.
- Schedule of: Monday -- Friday 8:00am -- 5:00pm. Occasional work outside of business hours may be required for events.
WHAT YOU WILL DO.
- Assist customers in-person and over the phone with questions regarding their account.
- Provide exceptional customer service to current and prospective customers.
- Educate customers on current and new company products and promotions.
- Offer solutions and alternative options to customer complaints, escalate when needed.
- Build strong relationships with key customers.
- Work with various departments to support and launch processes and procedures.
- Attend after-hours business functions for Chamber and community events.
WHAT WE ARE LOOKING FOR.
- High school diploma required.
- 3+ years of customer service experience required.
- Excellent communication skills.
- Working knowledge of Microsoft Office Suite (Word, Excel, etc.).
- Experience working in the telecommunications industry a plus.
- Ability to work independently and as a part of a team.
- Strong active listening and organizational skills.
- Must be able to meet personal and team goals and call quotas.
*APPLY ONLINE at https://winntel.hirescore.com/{target="_blank" rel="noopener"}. *
*ABOUT. *Winn Telecom has spent the last twenty years bringing world-class technology, services, and customer service to organizations locally, nationally, and internationally. We work with companies of all sizes in all industries, and have become well-known amongst small businesses, government, and education facilities.