Job Information
Caterpillar, Inc. Sr Product Service Engineer in Mossville, Illinois
Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Join the Large Wheel Loader, Wheel Dozer, and Compactor Product Support Team as a Senior Product Service Engineer. In this role, you’ll be responsible to deliver world class product support to dealers and customers across the world for the 988 and 988 XE Large Wheel Loaders. You’ll work closely with internal partners, customers, and dealers to ensure successful fleet performance.
What You Will Do:
You will be responsible to collect field feedback and quality metrics to drive and support continuous improvement projects.
Supports CPI process on active projects with publications, campaigns, field test iron and in the emerging issues Find It process with parts returns, field problem investigation, data analysis, field test iron.
Technical and troubleshooting support to Dealers, Customers, DSN, CPI and facility quality teams
Resolve customer complaints or complex problems by troubleshooting root causes and organizing appropriate subject matter experts, then leading problem resolution and field validation efforts with appropriate sense of urgency.
Support NPI programs and responsible to deliver all NPI Product Support Deliverables
Manage NPI Field Follow and Close Follow Programs
Interface with dealers for technical and commercial support to develop, maintain and/or improve business relationships with customers and key accounts.
Travel to dealer and customer job sites (at times with short notice) to lead field investigations
Education requirement:
Candidates should possess a Bachelors degree or demonstrate equivalent knowledge through professional expertise.
What skills you will have:
Customer Focus:
Communicates the importance of customer needs/expectations and commits to resolving them.
Researches and verifies customer needs and expectations.
Solicits customer satisfaction feedback and acts on improvement opportunities.
Meets regularly with customers to understand their wants, needs and expectations.
Technical Excellence :
Knowledge in New Product Introduction (NPI) processes including service literature and field follow.
Knowledge in Continuous Product Improvement (CPI) processes including field problem investigation, service publications, and warranty analysis.
Strong product support background (CPI, NPI, systems used by Cat Product Support)
Knowledge working with dealers and end users of machines or engines
Good understanding and working knowledge of machine systems and can engage appropriate subject matter resources to effectively resolve technical issues.
Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues.
Assumes accountability for personal technical performance and holds others responsible for theirs.
Effective Communications:
Creates and communicate technical presentations to dealers, customers, and internal stake holders.
Demonstrates technical excellence when communicating a need or defending a position.
Uses effective persuasive techniques to secure agreement and support.
Effectively lead discussions / projects with consensus, action plans, and follow up.
Problem Solving:
Identifies and documents specific problems and resolution alternatives.
Examines a specific problem and understands the perspective of each involved stakeholder.
Develops alternative techniques for assessing accuracy and relevance of information.
Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
Uses fact-finding techniques and diagnostic tools to identify problems.
Top Candidates will also have:
Large Wheel Loader/Wheel Dozer/Compactors product knowledge
Understanding of mining, quarry and landfill industries and applications
Extensive progressive responsible job-related knowledge
Product support knowledge.
Knowledge in systems used by Cat product support.
Additional Information:
The location for this position is Mossville, IL.
Domestic relocation assistance is available for this position.
Visa sponsorship is NOT available with this position.
This position will require 25% - 40% travel.
What you will get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:
Competitive Base Salary
Annual incentive bonus plan*
Medical, dental, and vision coverage
Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
401k savings plan
Health savings account (HSA)
Flexible spending accounts (FSAs)
Short and long-term disability coverage
Life Insurance
Paid parental leave
Healthy Lifestyle Programs
Employee Assistance Programs
Voluntary Benefits (Ex. Accident, Identity Theft Protection)
*Subject to annual eligibility and incentive plan guidelines.
Final details:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media
#LI
Summary Pay Range:
$126,000.00 - $189,000.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part-time employees
Relocation is available for this position.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
March 27, 2025 - April 9, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .